2/10 Poor
Nov 25, 2024
Unsatisfied
We arrived to check in the guy at desk had no idea what he was doing. Said the room was going to be almost $400 then he said an additional $85 for the puppy.
We were going to leave and not stay because the charge I was told while booking and holding the room was much lower.
Then he said it would be around $199 which my mom paid on her Hilton Honors card because she had points.
Now I have a bill on my card for $303.97
I will be disputing this charge and leaving a terrible review for the lack of customer service and the additional charges and nit to mention the water was completely shut off on us.
Tammy
Tammy, 1-night family trip
Verified Hotels.com guest review