2/10 欠佳
2025 年 9 月 26 日
We arrived at Sonder at 11:15p on our arrival date. The code to the entrance worked, the code to our room did not. There is no staff on site, so I contacted customer service both on the phone and via text. Neither could help, both gave me inaccurate information on lock boxes on site, then both said "we'll get back to you". We continued to wait and after no response and 75 minutes of waiting total, left the hotel without ever getting or room. This was a completely unacceptable experience.
Michael
Michael (1 晚行程)
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