2/10 欠佳
2025 年 8 月 15 日
SONDER IS A SCAM. They will steal your money.
SONDER IS A SCAM. DO NOT STAY HERE UNLESS YOU WANT YOUR MONEY STOLEN. I paid for my stay in full through Hotels.com on May 19. After my trip was over, my credit card was charged an additional $850. I have been calling them everyday for 3 days. On the first day they said they would process my refund within 24 hours. On the second day, the customer service said snappily, “it’s going to take 24-48 hours” — not at all what the first customer service rep said. On the third day, I’m still out $850 with no communication at all from the Sonder team.
The stay itself was mediocre. The bed was uncomfortable and creaky. There are lockers in the lobby where you can keep your bags after checkout if you have a late flight. When we got back to the building, the lockers were WIDE OPEN with our stuff just out in the open.
Conceptually, Sonder is a good idea. In execution, the finishes are cheap and customer service will dick you around instead of trying to help you. Not to mention they WILL CHARGE YOU HUNDREDS OF EXTRA DOLLARS without explanation at all.
DO NOT stay here.
Leo
Leo (4 晚行程)
Hotels.com 真實旅客評價