The room where I stayed was close to an exit building door, people come in and out at all the time , the front desk should make u aware or the noise coming when the door slam the frame , it was a rough night sleep . I did probably sleep two hours total
Edwin
Edwin (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Ebony
Ebony (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月8日
Lamar
Lamar (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月23日
Rafael
Rafael (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月16日
Awful hotel
Very old and outdated. Dirty with stains on mattresses and bugs. Wasn’t happy at all with the accommodations or for the overall cleanliness of the hotel. Very disappointing
Kentrai
Kentrai (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月12日
We killed roaches
Our fridge wasnt workimg but they switch it out.
The side door thats suppose to be key entry only and locked for our protection was not lock.
MONICA
MONICA (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月11日
Waste of time
I booked a room, paid in advance, and they told me they had no rooms left when I arrived.
Marty
Marty (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月11日
terrible customer service and bumped room
I made a reservation a week ago thru hotels.com. I even call the hotel direct on Aug 8 to see if they had another room in case my friend wanted her own space. They were friendly on the phone and confirmed rooms for Friday night still available. BUT on Friday afternoon at 5p.m. I got a voice mail stating that my room was no longer available. They had over booked and would not be honoring my reservation. I could reach out to Hotel.com to get my refund and book another room elsewhere!! It was 8p.m. Friday night that I heard the message. I was driving the 3 hours to the hotel. I called the front desk to see if anything could be done at this late date. She was not helpful at all. She said they could not honor my res because they had no rooms at this time. When i asked about another hotel close by this hotel. She informed me that she only worked for Extended Stay and was not familiar with any other choices. !! She Didn't seem to care that I now no place to stay at this time of night after a long day. I informed her afer 12 years working for Marriott, I had always offered another place to stay for my quest in this situation. I don't understand how I got bumped over someone else. But I can assure you, Extended stay has lost my business forever. I chose this location because I know at one time it had been a Marriot property. Obviously, it does not have the Marriot standards of decent customer service. I did find a Hotel at the Hampton Inn down the street behind the Silver Diner.
Virginia Gale
Virginia Gale (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年7月14日
I should ask for a refund…
Room smelled bad. Mattress was hard as a rock. Bathroom door had an in repaired hole in it. Coffee in the morning undrinkable.
Amy
Amy (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月3日
José
José (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月1日
Bed bugs
My room had bed bugs. They did not activate until my second night. The sofa in the room was filthy.
Lore
Lore (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年6月30日
Around property too many people hanging around scary seems something going on
Mohammed
Mohammed (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年6月6日
The rooms were pretty decent. I loved that I could cook for my family. However, there were roaches in the bathroom
Toyla
Toyla (6 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年5月26日
Staff was very kind but there were multiple roaches in the room
Justine
Justine (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月25日
Liliana
Liliana (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月24日
Tomasha
Tomasha (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年5月23日
Bueno
Liliana
Liliana (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年5月22日
CONVENIENT
john
john (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年5月19日
May get get what you reserve
Reserved 2 bedroom room back in September 2023 for family wedding. Got reminders from hotels.com as trip was coming up(May 2024). Arrived at Extended Stay America and room was not available even though made reservation months in advance. First, offered us a room with a queen bed and pull out couch for 5 people. Told them would not work. Showed them initial reservation. They then agreed to give us 2 rooms at the close to the same costs that we were originally going to pay ($20 more). Rooms we received were okay but on 2 different floors. Would have been easier to get family ready for wedding had we had the reserved 2 bedroom room we had reserved.
Diane
Diane (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年5月13日
I want a refund !!
I was given a handicap room on the 2nd floor. WHY would you book me a reservation. I am not handicapped. The people over me stomped on the floor. I saw roaches. They have 5 dryers and 3 washing machines but only 2 washing machines work.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年5月9日
Emily
Emily (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月6日
Maren
Maren (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月1日
Cockroaches in the room. They switch us to a different room and there was still cockroaches in the new room. And they say they will reimburse me back $106.00 and still don’t see the refund yet.
Somally
Somally (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年5月1日
The first room that I was given was infested with fleas. They did give me another room, but I was very wary after that. The hot water took forever to get warm and never made it to hot.