I arrived to the office for check in and the door was locked. There was a note with a number on it saying to contact for service. I called the number and a woman answered. I told her I was there to check in and she said she would be down in a few minutes. 20 minutes later she still hadn’t came. Saw a guy with a cigarette banging out of his mouth walk around in the lobby then went to a door in the back. Called MULTIPLE times after this occurred and got no answer. Also texted the number with no response. I had already paid for my room online and had to go pay for ANOTHER room somewhere else or else I would have had to sleep in my car. Still haven’t gotten a response to my complaint. Will NEVER book here again and will not recommend you do unless you want to be ripped off!
Jennifer
Jennifer (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Lindsey
Lindsey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
Rodney
Rodney (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月4日
James
James (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月1日
I had a reservation. Went to go check in, was told i did not have a reservation and was told they were full. The guy at the desk was very rude.
LYNN
LYNN (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月22日
Wish it was a little more professional. Parking area needs to be redone, mold in air conditioners, been here over a year and still waiting for repears to be done. Washer/dryer always broken. Stairway a fall risk. Need more staff. Water. Colects in AC units
真實旅客
7 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月8日
HORRIBLE place. Nobody ever answers the phone or is at the facility and charged me for something was completely their fault. Please don’t waste your money or time.
Matthew
Matthew (14 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月30日
真實旅客
7 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年8月20日
good
Abdelaziz
Abdelaziz (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月17日
Another satisfying stay
Donice
Donice (7 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月16日
VALERIE
VALERIE (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月9日
Devin
Devin (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月5日
The place is disgusting. You should take it off your site.
ROSS
ROSS (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月4日
I payed for a 2 bed hotel and they only had a one bed cause the other bed was ripped out . They had drug dealers ,kids , and dogs in the halls
Ronnie
Ronnie (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月3日
Devin
Devin (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月1日
John
John (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月29日
Not safe. Roaches, drug users and crime
This is basically a homeless shelter. Drug use with what appears to be permanent residence people. Literally camps of people in the parking lot blasting music all night. No staff.. they meet you to get your money at check in and then disappear. No safety locks on the doors and roaches everywhere. Dogs barking at each other from room to room and fleas. Disgusting and serious safety issue.
Shawn
Shawn (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月28日
Cancel our reservation with no notice. They only have 50 rooms if you check in late they overbook and will be left to figure it out.
Yadira
Yadira (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月28日
It was trashy and run down. The photos are not accurate
Nicole
Nicole (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月15日
Dritan
Dritan (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月3日
The rooms were in very poor condition and there were no towels. I had to ask five time before i finally got clean but stained towels. There was no remote for the tv. The door appeared to have been broken into but fixed and the security latch was missing. I didn't leave the room for fear of my room being broken into while i was gone. Lots of sketchy characters hanging out in front of the hotel who sometimes meet with cars that pull up for very brief exchangs of something.
Ryan
Ryan (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月1日
Edith
Edith (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月1日
This place is horrible. Please don't ever stay there. they will steal your belongings.
Amy
Amy (7 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月17日
This is not an Extended Stay America. My bad, but it seems like that is how they’re trying to present. I decided to go stay at the Hyatt even though I couldn’t get a refund. My family didn’t even want to get out of the car.