There chose for us the worst room in the hotel: 1st floor, dark, small, looking into aircondition machines and garbage bins. Old, dirty carpet, beds from 30 years ago, old bathroom and toilet.
They did change us after reclamation. But to put guests in such a room when not fully booked is a disgrace.
Norgart
Norgart (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年3月13日
Sydney
Sydney (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月12日
William
William (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年3月11日
Check in issues
Check in was an issue and room smelled strongly of surfer.
william
william (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月9日
Lahiru
Lahiru (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月8日
Arousing aroma
Get the real smell of Rotorua. This accommodation is very close to Thermal sites. Within walking distance of major sightseeing venue. Roomy, good breakout area to have a quiet drink. Buffet dining available which was good value. Easy parking onsite. Overall good experience.
Alan
Alan (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月4日
Mareike
Mareike (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月3日
robert
robert (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月3日
Great view
We had an amazing view overlooking the geisers from our 5th floor balcony. Breakfast was also excellent.
Jan
Jan (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年3月2日
The lobby was nice and the hotel looked good outside. But the rooms need an upgrade.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年3月1日
Brett
Brett (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月1日
Good but….
Stayed in a Deluxe Balcony King Room. Whilst the bed was comfy, the room was showing bad signs of wear and tear eg bath & sink chipped/cracked, carpet coming away beside wardrobe, bathroom grouting discoloured/mouldy. Attention to cleaning not good eg found long black hair in bath - I’ve short silver hair and husband is practically bald!!
Chose to have evening meal off A La Carte menu, rather than the extensive buffet, curry was bland, poppadoms & naan bread were extremely greasy. Breakfast buffet offered a great selection and was certainly very enjoyable.
Very deceptive photo of swimming pool, much smaller than it looks in picture.
WiFi signal good.
Staff were very helpful and attentive.