Poor check-in | Uninformed staff | Dirty room. A way-too-long check in process, had to wait about 5 minutes for someone who worked there to actually show up, then they wanted more information from us than any other hotel booking did. Once finally checked in, we went to our room, flipped a light switch that didn’t work just to use our phone flashlight to see it was still dirty. No sheets on the bed, other people’s trash in the trash can. That was enough for us, so we left and asked for a full refund.