6/10 不錯
2023年12月3日
The towelsbeddings in the room smells cockroach.
We were at the location but couldnt get hold of the property’s. We called more than 10 times and finally managed to speak to someone told us the room is not ready. We waited more than 2 hours when another person called and informed us that he will clean the place first so wanted us to go out for shopping until 6 pm whatsapp me that room is ready. Seems that hotel.com did not informed that we are checking in. I was so surprised with the kind of services that hotel.com is providing and reason not acceptable. I demand an explanation and a refund voucher due to my bad experience during check in. I have been a loyal customer and always support hotel.com and felt so dissapointed.
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