Our greeting was poor. The gentleman seemed almost put out that we booked through a 3rd party, or that he had to check us in at all. The tv doesn’t allow us to hook up the Roku AND it is not a smart tv so we could only watch basic tv. Even cheap hotels allow you to log in to your Netflix. The people never showed up for cleaning or to replenish anything like coffee. They only provide powder creamer which is disgusting. Offfer creamers please. I have no idea why we paid double our usual hotel price. There is no value other than being attached to the venue for the event. I will choose a different hotel next time.
Julie
Julie (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月14日
Leonard
Leonard (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月14日
Only OK
Toilet had episodic water cycling. Noisy throughout night.
Another intermittent bongo sound thru night.
Valerie
Valerie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Grant
Grant (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
The Sheraton is always the place to stay while in Memphis or any other city
Georgia
Georgia (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月26日
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Catina
Catina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Excellent!!
Mirac
Mirac (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Comfortable stay. Valet parking was convenient (at extra cost).
Kimberly A
Kimberly A (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月18日
poor customer service /no empathy (hotels.com too)
I was going to Memphis to run the a children’s charity half marathon, which my friends and I raised money for.
I was feeling sick so I attempted to shorten my stay by one day. Hotels.com said they couldn't do this so they'd contact the hotel. I never heard back from the hotel. This was within the time they said was Iallowed to modify my trip.
We then all had covid and had to cancel the race and trip.
I reached out to the hotel on their chat and explained. I never heard back from them.
I then contacted them through the loyalty program I'm a member of. They asked for documentation so I sent my positive covid test picture, the race registration and the hotel registration. They simply said there was nothing they could do because it was booked through hotels.com.
So no one would take covid or running for a charity into consideration; both hotels.com and the Sheraton put onus on the other and instead charged me for the whole time.
I'm not sure I'd ever use hotels.com again because it doesn't seem to offer any advantage (even though they say you can modify your trip) and was really disappointed by the lack of response from Sheraton and then the lack of empathy from them (as a lifelong customer.)
If either had offered up anything, I was ready to offer up a good review and commend them through reviews and social media outlets. This was not the case.
Joseph
Joseph (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
henry
henry (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月10日
Scott
Scott (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Melissa
Melissa (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
After reading some of the reviews, I was a little nervous but desperate so booked anyway. The staff were all lovely and the room was clean. There were stains on the couch, ottoman and floor, and the shower faucet dripped, but otherwise everything worked. Compared to other places I have stayed over the years, it wasn’t bad. It just looked like there needed to be investment in some of the more expensive upkeep things.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Kennan
Kennan (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月4日
A month after our stay they charged our account stating we had a balance when we booked through hotels.com and paid in ful!!!
真實旅客
3 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月2日
Emily
Emily (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
Ben
Ben (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月30日
Be careful!
The room was wonderful, view fantastic!
I find it disturbing that they charged me extra a month later for services unknown. We didn’t use anything in the room and we paid separately for the valet parking!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Lindsay
Lindsay (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月25日
Maria
Maria (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月23日
Horrible service with mean dispositions
The valet parking person was by far the nicest person on staff. We paid for a full breakfast which was not a full breakfast. It was grab n go breakfast sandwiches, of which you are allowed to get two items and two drinks per person.