There is so much to like at the Fairmont Orchid. And I guess that's to be expected at $800 and change a night fees and tax figured in. But still....laundry facilities are free and include product....they let me check out late to line up better with my uber to the airport.....AND the people there are SO nice and helpful....let's see....you can hang at the pool or on the beach regardless of the hour....they use water proof wrist bans as room keys....nice metal water bottles as gifts to take home....the location even by Big Island standards is jaw dropping nice...instead of coffee in the room they have espresso machines....sun screen and aloe Vera at the towel hut....free coffee from 5am to 6:30 at Browns breakfast and deli....room service till midnight....I could go on.....I don't usually stay at places this swank...so maybe this is just the way it is at $800 a pop....but still...highly highly recommended....makati...
bob
bob (7 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 27 日
Prakiti
Prakiti (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 10 日
Big Disappointment!!
Garden view room booked on this site was half garden view half parking lot and construction or maintenance materials view. There were miscellaneous things like wrong number of towels left so I dried off with a hand towel one night, no toilet paper because extra wasn’t left when cleaning. Yes front desk was made aware I ended up grabbing some off the housekeeper cart parked in the hall. Tolerant and understanding traveler so these aren’t a big deal. The big deal was treatment at check out by the guy checking me out when I had a question about my bill. He was rude in a passive aggressive way. And we were offered when we couldn’t do a late check out use of a hospitality room or I can’t remember what they called it. But basically we would have a place to shower and change quickly before we left for the airport. So we planned a water activity in Kona and then drove the almost hour back to use the resort amenity that had been offered. We did not ask it was offered. When we got back to the resort we were treated like second class citizens and sent tot the spa to use the shower and again treated the same when we got to the spa. We did not request the amenity it had been offered so we planned accordingly. Had I known how we would be treated I would have planned differently and certainly would have skipped the almost 1 hour drive to the resort before driving back to the airport. This treatment added to the smaller things equaled a big disappointment in this resort.
melanie
melanie (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 1 日
Manpreet
Manpreet (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 31 日
Catherine
Catherine (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 25 日
Manik
Manik (9 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 6 日
Marcos
Marcos (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 20 日
The hotel was very vlean and the staff was so polite, friendly and helpful. Would recommend this hotel to everyone.
Tyler
Tyler (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 6 日
Super nice stay!
Yajun
Yajun (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 6 日
It is a beautiful property. The one drawback is the lack of local and reasonably priced food.
Cheryl
Cheryl (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 4 日
David
David (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 2 日
Absolutely beautiful, relaxing and perfect!
Laura
Laura (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 1 日
Staff was very friendly and great service all around.
Angela
Angela (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 25 日
The Fairmont Orchid property and staff far exceeded our expectations! The location is beautiful, the staff were friendly and always willing to do anything to help make our stay comfortable l! The big island offers so much to see and do. You cannot go wrong staying here! Mahalo!
Patrick J
Patrick J (8 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 24 日
This resort is really nice. Location is great and it’s very well maintained.
It’s only getting one star, because I felt differential treatment in a bad way from one of the people at check-in.
This continued even at the check out which was very disheartening.
I won’t mention the name, but I hope other guests don’t feel that way.
Mustafa
Mustafa (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 21 日
Barbara
Barbara (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 20 日
After running and rushing around our vacation, this place was a happy oasis. It was the first time I didn’t want to leave a resort. I saw a turtle while snorkeling, my husband had a pickleball coach, and fed a lovebird and geese from my patio. The grounds and beach are beautiful, and the staff is exceptional.
Meredith
Meredith (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 18 日
Walter
Walter (8 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 17 日
This is an established, beautiful property. The gardens, koi ponds and beach are well-kept and beautiful. The staff is friendly and attentive. Housekeeping is very good. The room, bathroom and general areas need some up dates. Paint and surfaces are worn in places.
The Luau was great. A real get-away.
Jacquelyn
Jacquelyn (9 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 16 日
Beautiful property. When I think of a Hawai’i hotel, I think of the lay out of this one. Walking in for the first time and seeing the ocean from the lobby, was a memorable experience.