Hotels should not advertise beds as "double" beds if the beds are in a size of a single teen bed.
We had to checkout and pay for a night we did not use because we would not even try to sleep with the kids in that room.
Staff was not so nice also, and did nothing to try to help.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Ryan
Ryan (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月22日
Javier
Javier (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月16日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Stephanie
Stephanie (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月13日
Anderson
Anderson (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月17日
Bed Bugs
The hotel room was as specified but when my wife was getting ready for bed she noticed this critter on her pillow.
Bed Bugs
Middle of the night her and her companion, a 74 year old woman, was led to a different room that luckily was bug free, however the issue prevented them from going to be that night. They stay the second night in the new room but when asked about the issue the staff said that any complaints had to be made through Hotels because we booked through 3rd party.
I called Hotels and went through the process on their end: This location stated that they will not issue a refund or a discount because there is no record of a complaint and even so moving my wife in the middle of the night after a long trip is compensation enough.
If my wife didn't make a complaint because of the unfitness of the room why did your night staff move her to a different room, and was taking pictures of the bedbugs in the room while they were moving luggage out of the room.
We had used this location previously many times because it is close to hospitals and Doctor's offices but never again. The bed bugs were one thing, but covering up a complaint is something else.
Never again.
Robert
Robert (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
Byron
Byron (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Lawrence
Lawrence (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Dan
Dan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
Dan
Dan (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Amazing stay!!
Our stay was amazing. The beds were comfy and the room was a good size. I had my dogs with me so the dog park out back was a plus!