Unfortunately, the heating system in my room was not functioning properly throughout my stay. Despite my efforts to address this, I contacted the front desk for assistance, and while the staff member was polite and responsive, the situation remained unresolved. She sent a bellhop to assist, as the engineer never came. Unfortunately, the bellhop was unfamiliar with how to operate the new system, and the front desk later informed me that staff had not been trained on it either. The only solution offered was an extra blanket, which did little to alleviate the discomfort.