Canceled reservation with no notice, had to walk around Austin all night because hotels.com refused to help, putting myself and my friend in a very unsafe situation. Hotels.com was no help, customer service refused to do anything to remedy the situation.
Kelly
Kelly (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月26日
Brian
Brian (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月26日
Jeffrey
Jeffrey (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月26日
Ernest
Ernest (3 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月25日
Price is great but property is a dump
I stayed in this hotel because I had an obligation to attend to on Sunday. Even though I booked this in June for a Saturday in October it was practically the last thing available under $500. per night for a weekend when Austin was having the Georgia UT Football game; the Formula One race; A professional Soccer game; and The Livestrong Challenge Bicycle ride. The price was great but the property is a dump.
Laurence
Laurence (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月25日
Javier Andres
Javier Andres (4 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月22日
Worst Place ever
If There was an option for Negative rating I probably would have given a minus 25 points
Lionel
Lionel (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月22日
Oscar
Oscar (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月22日
Poor service and overbooked
I made 2 reservations and one party checked in at 8 PM we tried checking in at 10:30 PM and were told that there were no rooms available, after I made the reservation more than 3 weeks ago. The receptionist was unprofessional and said that I did not make the reservation with them; they were full and did not have a room to assign to me. She did not offer any other solution to the problem other than we had no rooms available and that they had been overbooked all day. Other customers were turned away with the same excuse of no rooms available. I had to drive another 20-plus minutes to get to another hotel with a room available. I am disappointed with the reservation process. The other party that checked in told me that the place was not clean, it was old and dated with poor lighting.
Gerardo
Gerardo (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Forfærdeligt
Da jeg ankom til hotellet, var værelset blevet givet til en anden. Så jeg stod uden et sted at overnatte.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年10月20日
Comfortable room convenient to highway and many restaurants s and shooing.
Jose
Jose (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月20日
Unfortunately, never again
Lodging was very scarce in Austin the one night that we needed to stay here. It was either pay $600 a night for hotel room at a known location or try this place for $70 a night. I have never stayed in a hotel where there are actually dead cockroaches on the floor and in the bathroom. Even worse when we turned on the lights roaches scattered, we had to empty all of our bags before reloading them into our car and removed no fewer than four roaches in each one of our hotel bags. The linens were nice and clean and so was the microwave.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Daniela
Daniela (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月19日
The hotel was very dirty. It had no blankets. They did not even try to accommodate us with blankets. The floors were dirty. They only gave us 12 the towels, and we had to go request more.Just a horrible location and should not be listed
Michelle
Michelle (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月16日
We arrived before 3 pm and the morning employee told us that she was not authorized to check in and that we had to wait for the afternoon employee. When she arrived at 3:00 pm, first they started talking and I asked her if we could check in and she told us that we had to wait for her to have the information on the available rooms and that we had to wait about 15 to 25 minutes. Something like this has never happened to us in another hotel.
Dina
Dina (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月29日
We never got to stay there this place is really bad the staff was really bad they don’t care we looked in the room and went rented a different hotel we where disappointed that we paid and had to stay elsewhere