My overall summary is clean, but should be avoided until the hotel gets a remodel. Starting with the positives: The hotel is in a great location for people wanting to experience the Mall of America. The rooms are also clean and staff are wonderful.
Cons: This is one outdated and beat down hotel that looks and feels like it needed a renovation 8 years ago. The elevators lurch, make terrible noises, and make people with motion sickness not feel well. The doors on all the rooms for some reason have a 2-3 inch gap at the bottom so that you can hear everything in the hall. Our bed was very hard and worn out and the shower head took some messing with to work. I will never stay here again and it should be avoided at all cost.
Benjamin
Benjamin (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月22日
It's ok
Breakfast was great. Front desk was great. Parking lot we were approached by a man asking for money. Room was nice, but sheets had hair in them.
Sara
Sara (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月5日
Kathy
Kathy (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月3日
Elise
Elise (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月22日
Poorly Disclosed Fees
Hotel is dated but clean. My gripe is with their very poorly disclosed $10 daily parking fee for the near empty parking lot. I won't stay here again because of this.
John C
John C (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Brock
Brock (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月21日
Brian
Brian (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月20日
Hotel was as expected. But I was upset with this app. As yes it does have airport shuttle but it costs above and beyond the nightly stay cost. You should be posting this!!
Brian
Brian (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月14日
The place was decent overall except for issuing a digital key. Hilton has an option to get a digital key on their mobile app but you can’t actually receive it unless you show up in person due to security. This caused a little bit of inconvenience as my friends who arrived there earlier than myself were unable to get into the room because I was not there. But this is Hilton policy not this specific location. The staff was very friendly.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月3日
This hotel is nice. The staff was super responsive to questions we had and were very welcoming. My only downside was the breakfast. From what I could tell they only had one person working and barely kept up. All the hot food was gone- then she'd bring out more and it was gone within seconds...and would be empty for awhile. The cereal was also out as well as the milk. The lady was doing all she could to keep up but I think they could have benefited from having another staff member there to help. Our room was also by some stairs and people coming and going were pretty noisy but it didn't bother us. Overall, nice place but this being our second time staying here and the first time the breakfast was PERFECT and this time we barely ate.
Shelli
Shelli (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月3日
Just OK.
It was ok. Breakfast was always out of stock and didn’t really have the same variety we see at most places. Pool was out of towels and super cold. No hot tub which is weird. Our room was missing some kitchen things and the top seet on the bad had a cigarette hole in it. The toilet was super slow filling so you can’t flush 2 in a row so the next person has to wait 5 minutes for the tank to fill again. Stood at the front fest for 5 minutes while the staff finished up everything they were doing without getting acknowledged with a “hold on” or “we’ll be with you in a minute”. Just got ignored until they were ready.
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月1日
Stay elsewhere
The beds were so bad. Breakfast wasn't very good either even factoring in that it's a hotel breakfast. I wanted to love the place but just could not. We made the best of it. Just wish we could have enjoyed a good nights sleep. P.S. they charge extra for parking that I was never told about. They just added it themselves.
Cameo
Cameo (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Great place to bring your pet
Great location, walking distance next to MOA, all rooms are pet friendly great area to walk your dog, very quite rooms, very assistive staff. Disappointed with the breakfast was simple and the hot choices were not so good meaning, eggs, sausage and gravy for the biscuits.
Richie
Richie (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Good hotel
Is good option to take for days if you want to expend time at the mall
Christian
Christian (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月23日
Dan
Dan (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月22日
A little smelly
Needs a renovation. Rooms had smells. We had two rooms and both had odors. One smelt like ketchup throw up and the other very old smelling.
Claudia
Claudia (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Amazing
Amazing stay, right by the MOA... one can walk to the Mall with ease
steve
steve (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Family Friendly Spot
Great Staff and Great Location!!
Family Friendly!!
Eddy
Eddy (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
John
John (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Madison
Madison (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月30日
I like that they take you to the airport and places if you don't have a car just tip the driver i don't like their selections at 24 hour store in hotel because my baby can only eat some stuff like mac and cheese they didn't sell it but they'll driver you long as it before 930 pm that's they cut off time
sammy
sammy (3 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月29日
The room was old and outdated, the bed was very small and definitely not a queen size. The bed was sagging, and there were stains on the box spring. There was also a musty and unpleasant odor in the room. I will not stay here again.
DAN
Orbitz 真實旅客評價
8/10 很好
2024年11月28日
It was a nice stay wish there was an elevator on each side of hotel and not have to walk the length of hotel
Ramiro
Ramiro (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月20日
This is our go to hotel everytime we visit this city. Our room is spacious and place is quiet. Kids can have their own space after a long day of shopping and touring.
The breakfast is really good, they have something different every morning for one week during our stay. Lots of tables where you can have breakfast.
Pool is open and a really good size, easy access because they have 2 entrance going to the pool, they have a nice patio to spend time reading or barbecue if we want.
Lots of parking space and easy travel to Mall of america. It is always a good vacation for our family everytime we are in this hotel and we thank you for that 💕