This hotel is completely understaffed. Upon check in, we were told that our room would only be serviced every second day. I asked why and they said it was because they had a hockey team staying. So? Staff your hotel properly to accommodate your guests. I asked for daily towel service and garbage service and this didn’t happen. When I called for towels at 8:30 am to be delivered to our room I was told that there was no housekeeping working yet. I asked for a frontend clerk to deliver towels so I didn’t have to come down to the front desk in my PJ’s and she advised me that she was the only clerk on staff and couldn’t leave the front desk. This is a STAFFING PROBLEM!
We had a host of other significant issues that: We checked in at 2:00 am after a long day of flying and fire alarm testing began the next morning at 8:30 am. It lasted 6 hours!!! They said this was a fire emergency… but when the testing began, every guest had a typed letter underneath their door from the hotel manager advising them of this ‘emergency’ and letting them know they didn’t have to evacuate. I guess ‘emergencies’ look a little different in Texas. Later in our stay we had a 4 hour power outage.
What else? The carpet in our room smelled musty. The water barely trickled out of the shower faucet. The room just wasn’t clean. I average 2-3 hotel stays per month and this is the first time I’ve ever left a hotel review. My advice: DO NOT STAY HERE!!
真實旅客
6 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月19日
Srinivasan
Srinivasan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Terry
Terry (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Roxanne
Roxanne (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Shannon
Shannon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
Great property and excellent staff! Went above expectations!
Shawndra
Shawndra (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
Great economical hotel plenty of amenities would stay there again
Joshua
Joshua (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月1日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月27日
My door lock was broken. My friend had water bugs in her room.
Jennifer
Jennifer (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月24日
Very clean and friendly staff.
Weylon
Weylon (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月19日
Shahin
Shahin (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月10日
Belen
Belen (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月4日
Alexis
Alexis (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月1日
The front desk staff as well as the breakfast/bar staff were superb - friendly, helpful, and professional. The property condition needs improvement. I had to change rooms after my first night due to the carpet beneath the A/C getting soaked from condensation. Need more electrical outlets which are easier to reach. The exhaust fan in the shower is poor, if there is one at all. The TV picture was frequently scrambled - impossible to watch. Additionally, the breakfast offerings need to be better. One of the third-party agencies advertises this as a continental breakfast which it isn't. Great people but otherwise much room for improvement.
Allen
Allen (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月1日
William
William (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月23日
It’s all good
young
young (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
Esther
Esther (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月15日
Kristin
Kristin (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月14日
Need room service
I had a procedure at hospital nearby. Since there was no room service I could not get water or food ordered from the lobby. My phone did not work for room 103. Otherwise the hotel is clean and comfortable.