No one was at the check in counter when I arrived and I had to wait around 10 minutes for anyone to show up. He was doing his best bc he was taking something up to a room for another guest. I feel you are under staffed.
Also the layout of the room was awful. The TV was at a roughly 90 degree angle from the TV.
Sonja
Sonja (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月21日
This hotel is a dumpster fire!
This hotel is completely understaffed. Upon check in, we were told that our room would only be serviced every second day. I asked why and they said it was because they had a hockey team staying. So? Staff your hotel properly to accommodate your guests. I asked for daily towel service and garbage service and this didn’t happen. When I called for towels at 8:30 am to be delivered to our room I was told that there was no housekeeping working yet. I asked for a frontend clerk to deliver towels so I didn’t have to come down to the front desk in my PJ’s and she advised me that she was the only clerk on staff and couldn’t leave the front desk. This is a STAFFING PROBLEM!
We had a host of other significant issues that: We checked in at 2:00 am after a long day of flying and fire alarm testing began the next morning at 8:30 am. It lasted 6 hours!!! They said this was a fire emergency… but when the testing began, every guest had a typed letter underneath their door from the hotel manager advising them of this ‘emergency’ and letting them know they didn’t have to evacuate. I guess ‘emergencies’ look a little different in Texas. Later in our stay we had a 4 hour power outage.
What else? The carpet in our room smelled musty. The water barely trickled out of the shower faucet. The room just wasn’t clean. I average 2-3 hotel stays per month and this is the first time I’ve ever left a hotel review. My advice: DO NOT STAY HERE!!
真實旅客
6 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月19日
Srinivasan
Srinivasan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Terry
Terry (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月20日
Cristian
Cristian (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月19日
It was nice
Mark
Mark (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月11日
Colby
Colby (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月10日
Jesse
Jesse (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月23日
Roxanne
Roxanne (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Shannon
Shannon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
Great property and excellent staff! Went above expectations!
Shawndra
Shawndra (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
Great economical hotel plenty of amenities would stay there again
Joshua
Joshua (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月1日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月27日
My door lock was broken. My friend had water bugs in her room.