It is a nice hotel overall. The bar was a little short on options. Housekeeping needs to pay a little more attention to the details of the room for instance (gummy bear behind a trash can, and a Gatorade bottle under the bed) for instance.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Andre
Andre (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Our fifth time staying here, very convenient to eatery places. Get on and off the freeway. Loved the cocoa bar this time. Everything was perfect!
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月20日
Tristan
Tristan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Sherri G
Sherri G (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月17日
All good except a too lumpy mattress!
Everything was fine except that the bed (mattress) was a bit lumpy.
I prefer a firm mattress.
MARC
MARC (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月14日
There was no one to wait on you at the bar food area. The elevator needs work. Needed to clean snow from out side. I all most fall and throw my back out from jerking so hard so didn’t fall.
Juliet
Juliet (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月12日
Quick weekend trip
Arrived late night (2am) after a long flight delay. Check in was very friendly and welcoming. Saturday morning, the fire alarm went off around 730am and continued for an hour. We were on the 4th floor and went downstairs to see many other guests "business as usual" enjoying breakfast. No communication was made to guests what was happening and the desk was un-manned. Sent my husband and kiddo back up the stairs to try to get more rest while i grabbed breakfast which was very good for complimentary. Fire dept arrived and were able to silence the alarm.
The room was very spacious (2 queen beds) and clean. Only complaint was the bathroom was extremely small. Pretty much had to stand in the tub to open the door. The sink and vanity were outside of where the toilet and shower were.
I thought the bed was uncomfortable, but my family didnt mind so it was just preference. We appreciated the sofa, desk, fridge, sink, and glassware. We were centrally located to the airport and our main destination (casa bonita). Check out was easy on the app as we never did see another desk attendant after the first check in late at night. We would stay again for the price ($120/night + $10 per day parking)
Emily
Emily (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Sherri G
Sherri G (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
Kathleen
Kathleen (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月29日
Not good. False advertising.
Arrived right in time for 3:00 check in. We were told our room wasn’t ready yet. Not ok after traveling with a baby all day. After waiting for the room to be cleaned, tried to get to the 6th floor in the elevator. One elevator was out of service. Again, not ok for a sold out 6 story hotel. Mind you, the 2nd elevator was not in service for our entire 5 day stay. This single elevator was also shared by house keeping and their large carts. The Hyatt also advertises quick things to eat such as pizzas and sandwiches. We reserved this hotel with that in mind for our toddler. I asked to order and was told they don’t do that. False advertising in their part even though the entire dining area has QR codes to scan for the food. The pool was ice cold. We did not enjoy the stay. I have stayed here in the past with no problems but after this stay, never again.
Melanie
Melanie (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Good area, nice hotel
Almost brand new. Quiet and comfortable
Matthew D
Matthew D (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月26日
Okay for a last minute trip
Breakfast was good. Sad that everywhere we went it smelled lole pot. Pool didn't have towels.
Lauren
Lauren (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
MAGGIE
MAGGIE (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月24日
Wont go back
Rowdy children filled the waiting room making it difficult for someone with a disability to navigate with a service dog. The hotel charged $30 parking. The pool was dirty. Only one working elevator (I had requested a bottom floor at time of reservation but that was not provided) so the wait was several minutes forthe elevator without a chair present. Again I suffer heart problems and can’t always stand for a prolonged time. No one was available to help with my luggage.
Traci
Traci (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月22日
Maureen
Maureen (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Jennifer
Jennifer (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Rick
Rick (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Sharon
Sharon (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月17日
Deandra
Deandra (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月15日
Disappointed
Problems with check in. Only one room ready was told my daughter could check in later then they refused and she was late for event. Given wrong room and had to switch. Staff very unfriendly. Pulled out sleeper couch and. There was blood stain
Not clean