Front desk was barely helpful. Had food delivered and no one called me. The front desk looks like they are asleep. The customer service in general is kind of a joke. The room service I ordered was terrible as well. Finally the hot water stopped working in my room. I don’t get the appeal and the rating of this hotel. I did not get the service that I paid for. Not coming back to this hotel.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月14日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Greg
Greg (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Great Vibe
This is our go-to hotel when we visit our daughter in Dallas. We love the boutique hotel vibe and the great bar area. The service is consistently great from the front desk to the valet.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Shelby
Shelby (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Danielle
Danielle (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Deanna
Deanna (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Henry
Henry (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Brandon
Brandon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月5日
KEVIN
KEVIN (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Don
Don (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年10月26日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Great Hotel Near Katy Trail
Very clean...friendly staff...great location
Todd
Todd (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Mitch
Mitch (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月18日
Disappointing noisy room
Room was noisy due to the hotel’s AC ducting running continuously even when room’s AC not on, bathroom had a continue musty smell, unless the extractor was left on permanently adding to the noise level. The musty smell recommenced even after maintenance left a dehumidifier in the bathroom for several hours. Asked for a room change, but hotel only had one room available which had the same noise issues. Upon arrival in the room was a pair of women’s pants left in a drawer, which was mentioned to reception, but still there when we vacated the room. I am concerned for the level of room received was because we booked through Hotels.com and not directly with the hotel. During our Texas trip we have a further 6 more hotels booked through Hotel.com and hope things improve.