Lobby and dining area was wonderful but the room itself was lacking maintenance. Walls needed repainting, bathroom grout moldy, and the wood on the headboards of both beds had deep discolored grooves (deep scuffed looked almost like someone tried to carve in the wood), and the desk chair was even missing one wheel so sat crooked.
Rayna
Rayna (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月26日
Manuelito
Manuelito (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月24日
Great staff but needs furniture upgrades.
The staff was great even helped me out with using digital key. The Embassy used to be a great luxury hotel but it seems this hotel hasn’t been considered for renovation upgrades. The sofa still looks like 1980’s and the queen is more like a full size bed; head board was peeling off the leather covering. The bath room faucet was loose but it worked. The family still enjoyed our get away. The breakfast was great order made omelette’s and cooks were very quick, definitely deserved a good tip! The price for the stay at this hotel should probably be lower until they modernize it to fit the location.
Gabriel
Gabriel (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月24日
Stig
Stig (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月23日
Deborah
Deborah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月23日
Cynthia
Cynthia (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月21日
POOR CUSTOMER SERVES
I was very upset because we was supposed to arrive on a wednesday but due to the weather we could not make it until the next day. I reached out to the hotel to let them know the situation. They told me it’s not their fault that i could not make it out there on the day of check in due to a winter storm. My flight got changed to the next day.Mind you i paid for the room in advance so i just dont understand. They made me pay for the room again. They had cancelled my reservations. I will never book with them again. The customer service was bad and the manager did not care at ALL. That was not my fault at all that the winter storm had to happen..
Tisha
Tisha (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月17日
Our hotel stay Feb 14
Librado
Librado (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月17日
Broke into my truck
My truck was broken into and there are no cameras down the whole side of hotel
Billy
Billy (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月15日
Not a great experience parking and AC
Hotel charged a 38 dollar for parking. Hotels .com did not disclose this charge in the website and the hotel receptionist did it mention we would be charged either. The AC in room 222 didn’t work it never warmed and we had a newborn baby. We put the ax at 90 F and still it didn’t heat up the room
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月8日
Chianti
Chianti (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月4日
CYLINDA
CYLINDA (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月3日
Jaclyn
Jaclyn (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月3日
Mayra
Mayra (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月31日
Caroline
Caroline (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
Wil
Wil (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
Cauhtemoc
Cauhtemoc (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
I’ll be back
All was great with the exception of the not so renovated bathroom… waterproof shower curtain NEEDED, mirror and shower wall needs a deep cleaning.
Wil
Wil (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月20日
The rooms were in very bad conditions, they need maintenance
Totally disappointed with Embassy Suites
Marcos
Marcos (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月19日
FRANCOIS
FRANCOIS (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月18日
Crystal
Crystal (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月15日
A joke.
I paid for a king but got 2 queens. Bathroom sink did not work loose faucet head and the drain stopper was stuck down. . Asked for maintenance but never came. Both fabric headboards had been scratched through. A gross look. Heater did not work, blew only cold air. Shower head was a joke.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Benjamin
Benjamin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Montrell
Montrell (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月5日
Comfortable stay
Comfortable hotel, rooms are spacious. Breakfast is convenient with good choices. Hotel is dated and needs a deep clean. Room cleaning was terrible, was just putting out towels and making beds. In the six days we were there never vacuumed our room, had to ask for trash to be emptied. Bathroom never wiped or floors cleaned. Never had bedding changed. Even though we requested it at reception on day 4.
Servicing of our two rooms was very bad, i did request a full service daily as per instruction from reception but still not carried out.
Hotel could be better if they just address the cleaniness.
Pool and hot tub was great but again old towels and rubbish laying around from night before every morning and not cleaned.