The rooms are run down. Restroom didn’t properly flush, old/dirty/broken mattress, ugly ripped headboard, dated carpet, outlets didn’t work, only one elevator works, aircon wasn’t cooling, pool area looked gross. No swans.
Rocio
Rocio (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月3日
Excelente servicio en el Bar, restaurante y desayuno
Rafael
Rafael (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月2日
Ana María
Ana María (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月25日
Fatal (octubre 2024)
En toda la semana:
Alberca cerrada fuera de servicio
Las llaves se desactivaban y tenias que bajar a recepcion a cambiarla
De los dos elevadores solo funcionaba 1 y era muy muy lento
Nuestro cuarto se inundó por una fuga de agua del baño, tuvimos que cambiarnos de cuarto
Jose Angel
Jose Angel (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月20日
The installations are old. The room I stayed at needed painting to look good, but overall it was just fine for a weekend. My only complaint is that the indoor pool was being serviced during my stay and I wasn't told before booking. The indoor pool was the reason was I had picked that hotel. The breakfast was good though, the people in the kitchen are nice and friendly. Also good to have two complimentary drinks in the afternoon, I wish they didn't limit the time to get them.
Evelyn
Evelyn (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月18日
Janie
Janie (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月6日
Elevator
Everything was good, except the elevator. One was not working and the other one was very slow.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月5日
Embassy suites, Best hotels and Best Services!
Jacqueline
Jacqueline (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月1日
Maria Eva
Maria Eva (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月18日
Jorge
Jorge (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月9日
Good and not so good. Needs some TLC
The shower head trickled out water, the mini fridge didn't work. The TV in the bedroom didn't work until the front desk manager came up and jiggled the coax cable and the picture came on. The exit doors to the parking areas didn't close properly so anyone could enter. This use to be a decent hotel 6 years ago when we stayed but it is in need of some TLC. What's with the beach balls in the fountains ? On the positive side, they have a nice complimentary breakfast and afternoon free snacks and 2 drinks from the bar. The staff are also nice and responsive as they did transfer us to another room the next morning.
jay
jay (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月9日
The sofa was very dirty!
Melissa
Melissa (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月8日
I paid extra for a room with two beds and when I arrived they said they only had King rooms and I had my kids. I really needed 2 beds. It was 11pm and I had already paid for the room. They offered NO solution except to cancel and refund my reservation. It was way too late to be searching for a hotel. It made for a very uncomfortable night. A complete disappointment. 95% of my hotel stays have been at Embassy Suites for years. Maybe it’s time for a change!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年8月25日
Adam
Adam (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月25日
SMH
The hotel staff were outstanding!!! There was only 1 elevator working for all guests. The food was terrible. I had a huge bug in my room and they thoughtfully moved me to another room where the toilet was broken and they had to come fix that so yeah that was my experience
Andria
Andria (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月25日
Did not like the breakfast.
Eric
Eric (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月25日
Muy buen servicio.
Ricardo Manuel Herrerias
Ricardo Manuel Herrerias (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月22日
Needs some TLC
First room was a disaster, tv didn’t work so the desk manager came up to fix it and wiggled the coax cable and it came on. The mini fridge didn’t work and he said he would send someone up in the morning but never showed. The shower didn’t work properly , it just dribbled out water. The room needed some TLC, chipped paint, stains, caulking etc. The next morning l asked for a new room and the lady at the front desk obliged and that room was much better. The exit doors to the parking lots stay open most of the time which makes the hotel an easy target for crime and homeless. The complimentary breakfast was good and they give you two free drinks at the bar and snacks between 5:30 and 7:00 which was cool. Stayed at this hotel 6 years ago and was in better shape.
jay
jay (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月19日
The food wasn't that great, but everything else was 5 star.
Redjeb
Redjeb (1 晚浪漫旅程)
Orbitz 真實旅客評價
10/10 完美
2024年8月19日
Whenever we stay in Houston this is where we stay. The rooms are always clean and they smell so good and fresh mThe bed linens are calways smell so good.The breakfast is great, my husband especially loves that there i someone making made to.order omelets.
M
M (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月18日
Kay
Kay (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月11日
Room hardly got cool, ants all over the room, no trash bags in the room & 2 towels were left for a family of 4 . Toilet got clogged for no apparent reason and the lady at the front said here’s a plunger unplug it yourself, plunger itself was disgusting