We had no hot water, not even to wash our hands the entire first day/night and next morning and afternoon. It was about 10 degrees outside, so this was a very big deal. The rooms had urine stains on the carpets, and there was moulding missing on some of the walls. We eventually moved rooms and it was the same in the next room except we had hot water. The couches also had stains all over them. We would never stay here again. The only positive was the staff, they were so kind and really did try to help. The maintenance man was the one that eventually got us into a room with hot water, he tried 3 different rooms for us, and really went out of his way to help.