Very bad experience about their quality of service. We book a half board booking for 8 rooms which should include Dinner & Breakfast. But when we arrive, the reception told us that they didnʻt know our booking would come with dinner. After 30 mins of negotiation, the staff confirm with hotels.com (Expedia) on the situation and said we can have dinner for free.
However, when we check out on next day, another staff asked us to pay for the dinner. It take us another 30 mins to negotiate with the staff before we can barely meet our flight schedule.
This is a terrible experience for me and I am not going to stay in this Hotel anymore.
MI CHI
Hotels.com 真實旅客評價
8/10 很好
2013 年 1 月 30 日
满意
感觉不错,满意,早餐很好。
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 24 日
Alejandro
Alejandro (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 14 日
Nils
Nils (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
First Class
I was very pleased with the level of customer services and how clean the building and rooms were on arrival. This is my second time ayy this location and it always is always first class.
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Eccellente business hotel
Posizione strategica con navetta gratuita ogni 15 min per Mandela sq (a 800 mt). Personale gentilissimo, camere molto spaziose e ben attrezzate con letto gigante comodissimo ed ottima biancheria. Colazione eccellente . Rapporto qualità prezzo eccezionale
andrea
andrea (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 20 日
The hotel staff is amazing so friendly and helpful. It made the stay so much more enjoyable.
John Paul
John Paul (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 6 日
Muhittin
Muhittin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 2 日
Fantastiskt!
Fantastiskt! Önskar att poolområdet hade varit rökfri zoon!
Anneli
Anneli (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 15 日
The staff were professional and friendly
Kwame
Kwame (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 24 日
Johnathan
Johnathan (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 23 日
Very helpful and polite staff
Jubril
Jubril (2 晚行程)
Travelocity 真實旅客評價
10/10 完美
2024 年 12 月 19 日
The staff was very professional and pleasant
Clea
Clea (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 7 日
Moiz Iftikhar
Moiz Iftikhar (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 12 月 7 日
Bontle
Bontle (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 5 日
Willem
Willem (6 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 29 日
Sindiso
Sindiso (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 16 日
Outstanding staff
Very happy with choice of hotel for first stay in johannnesburg. Food excellent. Pool was closed for one afternoon during our stay but staff arranged and took us to a neighbouring hotel to use their’s. Reinforced how good the pool area was in our hotel. Punctual shuttle to Sandton city. Hotel also on free shuttle stop for hop on/off bus
Richard
Richard (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 15 日
Rabih
Rabih (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 10 日
The staff was most friendly and helpful
Indeed, great staff
Mieczyslaw
Mieczyslaw (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 28 日
Pieter
Pieter (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 10 月 20 日
Brian
Brian (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 10 月 19 日
Pleasant stay
Amazing experience, staff at the desk were pleasant and helpful!