We had an amazing time during our 4-night stay in October, 2024. The reception staff are professional, friendly and helpful. I apologize that I'm unable to remember the name of the kind gentleman at Reception. He mentioned that he was from Venezuela. He gave us truly 5-star service, every day exceeding our expectations in every way, from assisting with recommendations for day trips to serving our delicious breakfast meal. We booked 2 rooms, both overlooking the Douro River. What a treat! And the guest house is located in the heart of town, making it convenient to enjoying the local restaurants, shops. We will definitely book here again on our next trip!