They offered house keeping daily then never showed up to service our room. We had to call the manager several times to get service. They also left our door open after a servicing, luckily nothing was missing when we returned later that night. We had the showerhead changed because it was very poor pressure. The toilet seat kept sliding because the back part where the screws are were loose on one side. They give you shampoo conditioner and shower gel in pump bottles on the shower wall. Our shower gel was broken and never replaced, we brought our own anyway.
The kids had a good time in the pool, it was heated and was comfortable on a 65 degree day. The beds and pillows were comfy. The family room with bunks was a good size for our family of 6. The hotel was nice overall it was just the service that left room for improvement.
Stephanie
Stephanie (9 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月2日
Bad service no clean -
Sofia
Sofia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Incrível
Nilton
Nilton (12 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月25日
Harathi
Harathi (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月25日
Good room bad breakfast
Breakfast selection is average and service is absolutely terrible, they don’t replenish food and there is no human being managing the breakfast area. It’s a hot mess. Rooms are good.
GAURAV
GAURAV (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Letácio
Letácio (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月14日
Arne
Arne (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月13日
Hannah
Hannah (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月13日
The room was spacious and clean. Need to offer more assortments of breakfast foods. Also more regular coffee in the rooms. When the room is cleaned during stay, make up the bed.
bradley
bradley (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Martha
Martha (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月10日
Marlene
Marlene (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
just fine.
Kareen
Kareen (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月5日
Brad
Brad (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月4日
Diogo
Diogo (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Tanya
Tanya (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Takahisa
Takahisa (6 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月28日
Worth it just to sleep, or not even so.
Shower Tub was leaking, air conditioning noisy and not working properly. Breakfast is way too simple, better to say it is not included.
Wagner
Wagner (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月26日
liqing
liqing (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
真實旅客
4 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月14日
Its Ok only
The room ws Ok, the A/C didnt work well and made a lot of noises. That made me lost sleep.