What started out as a good stay turned horrible. At 2am on our last night of our stay I awoke to see something climbing on the wall. Upon further inspection I saw it was a roach of some kind. I was unable to go back to sleep, due to fear of more bugs crawling on to us and in our things. I killed it and left it in a napkin in the bathroom sink. Upon checking out I explained our concern to the desk clerk who said that something like
That had never happened at their property before. I presented the napkin with the bug to her as proof of what it was. Her lack of concern made the experience even worse. She shrugged when I told her that I had a 5.5 hour drive home, with very little sleep. She offered to have the property manager contact us only after I asked. When I asked for his name she pointed to a rack with multiple cards and said “it’s right here hun”. I am a Hilton honors member and stay with them quite often. She even admonished me for the missing
Information the staff failed to collect at check in because I booked through a 3rd party and not directly with Hilton.we were there for a dance competition for my granddaughter and I refuse to stay at this property in the future.
Barbara
Barbara (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Great place for a reasonable price!
Great hotel, super friendly staff. Leslie made our trip, we arrived late at night after a long drive and she was so sweet and funny!
Luiz
Luiz (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
Olivia
Olivia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
better than i expected, very friendly and helpful
Gary
Gary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Prapulla
Prapulla (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
Ok stay. Clean room
Jeffrey
Jeffrey (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月14日
James
James (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Nolan
Nolan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Great stay!
Brandon
Brandon (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月16日
Steven
Steven (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月28日
Loved it! Slept like a baby.
Keri
Keri (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月16日
Heidy
Heidy (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月11日
Quick stay.
Just an overnight stay after a concert. The bed was comfortable, which is all we wanted. They did have some issues finding out reservation.
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月3日
Excellent Renovation
This hotel was renovated a few years ago. The new bathroom design is outstanding featuring a spacious, walk-in shower. (No tub) The exhaust fan works well, but the lighting seems a little dim. A stronger light above the mirror would be appropriate.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年8月2日
Staff was great. Hotel was clean.
Jennifer
Jennifer (2 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月31日
Super tentative and friendly staff all around! I would definitely stay here again.
Candice
Candice (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月21日
JoAnn
JoAnn (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月17日
Diane
Diane (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月15日
Good property right off the interstate
Daniel
Daniel (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月8日
We always stay at the Collinsville Hampton when visiting St Louis area with family. The area is safe and the hospitality is the best. You won’t find nicer people! There is a lot of food places and stores nearby. The steak house across the street is great as well. Pool and room was clean. Chasity on the evening shift is a true gem and made us feel at home!
NICOLE
NICOLE (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月7日
Will stay again!
The staff are super friendly and helpful. The hotel is very clean and comfortable!
Char
Char (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月3日
martin
martin (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月1日
Adam
Adam (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年6月24日
they come up to me at 11.20 asking to leave, while in the app it says check out at noon, they told me that on their policy it says 11.00 am