2/10 欠佳
2025 年 7 月 27 日
Scamming Customers Are We?
We reserved a room several hours before arrival to the hotel. This was done due to being on the road for 14 hours and sleep was badly needed. However, when my family and I arrived, we were told there was no room reseved under me. It was found that the room was canceled on your end. I don't know truthful that is, but the results of having my room cancelled is unacceptable.
The motel had room but the walk up price was unacceptable. But what option did I have. You had canceled my reservation and the motel required a ridiculous amount of money, just for a few hours if sleep. Qorst part of it, was that I did not reveive any notification about this, prior to checking in. We left and we ended up driving another 3.5 hours, before finding a rest stop and caught whatever sleep we could before continuing on. I never used Hotel.com or stayed at the motel we reserved. It feels as if I was getting scammed, due to my need to rest. For this poor and unacceptable experience, i'm never using your website or that hotel again. You two business cannot be trusted
Keaka
Keaka (1 晚家庭旅程)
Hotels.com 真實旅客評價
