We had fully paid for our room through Hotels.com. I checked with the receptionist at check-in who acknowledged that the room was fully pre-paid. Nevertheless, at time of check out we saw that our credit card included a duplicate cost for the room. The second receptionist apologized and said the first was new and that’s why the mistake was made. She said she could not reverse the charge and she’d call us after manager arrived at 3PM. It’s now 4:50PM and we called (2nd time!). Another receptionist said that we would have to call Expedia to straighten up the problem! And it was the receptionist’s very mistake. Then he said he would try to work on it tonight. Very bad service. You overcharged us $180 and we want our money back. Plain and simple. Why can’t someone do something about this?
GRETCHEN
GRETCHEN (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 29 日
Wendy
Wendy (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 18 日
Christopher
Christopher (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 17 日
Amy
Amy (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 15 日
Fabulous
anne
anne (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Barbara
Barbara (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 7 日
The staff was very friendly and accommodating. The property is lovely and very clean. Loved the restaurant.
Allyson
Allyson (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 4 日
michael
michael (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 1 日
Nice patio garden
Jean
Jean (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 30 日
keith
keith (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 29 日
Old rundown place need remodeling up to date.
Elan
Elan (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 29 日
Francisco
Francisco (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 27 日
Eliana
Eliana (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 26 日
Breana
Breana (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 26 日
MICHAEL
MICHAEL (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 18 日
A
David
David (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 17 日
Rose
Rose (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 12 日
Great /friendly service
andrew
andrew (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 7 日
Would stay again
Good quality hotel, clean rooms and friendly staff.