Staff needs training in service dog laws. I was told at check-in that service dogs are considered pets and that all pets have to stay on 5th floor. They did let us stay even though there was no 5th floor rooms. Lots of people with service dogs also have mobility issues and 5th floor may not be great for them.
Heidi
Heidi (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月13日
Arron
Arron (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月11日
Highly recommended!
This hotel had good reviews and it's a Best Western so our expectations were high before we arrived. The hotel and our stay certainly met those expectations. Check-in was easy and the front desk person pleasant and helpful. Our room was clean in all the important areas although there was a fair amount of dust on the back of the TV. We always find having a fridge and microwave a helpful addition. The bed was comfortable and the room quiet, and heating & air easy to adjust. The breakfast buffet was very good with a wide selection of choices from cooked food to cereal, pastries, and yogurt. All the staff we encountered were friendly and helpful.
The room was cold when we arrived - AC was running on an already cold day. The fragance from room cleaning was a bit of a challenge since I have a lung condition. This was resolved by leaving the bathroom fan running for the duration of our stay. The review asked us to score on the environmental side of things; it was good to see large wall mounted shower gel, shampoo etc but unfortunatley, the usual amount of plastic one-time-use utensils.
My wife and I recommend this hotel and will stay here again when in this area.
Mark
Mark (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月10日
Carl
Carl (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月9日
Bathroom has some mold in cracks and corners of the bathtub/shower
Eric W
Eric W (8 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月8日
Great night stay
The front desk guy who checked us in was amazing! Told us places to enjoy a nice dinner and was just so kind. Only downside was when we came in a guy was smoking and we had to walk through it which as a non smoker is gross and disrespectful. No fault of the hotel though.
Stacey
Stacey (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月6日
Doesnt live up to its st charles address
This hotel needs to be fully renovated. Smells musty under an antiseptic odor. Everything looks tired and mismatched. The location is great however and the hot water was plentiful.
Janice
Janice (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月3日
Overall Clean Hotel
Upon check in, James greeted us. He was very friendly and outgoing. We got to our room and it smelled like it was smoked in. We called the front desk and James went above and beyond to get us a different room. The second room was clean. The toilet, however, was very close to the floor. It was difficult to stand up from it. It would have been fine for a very short person or a child but not an average adult. The desk was broken in 2 places. There was also a dirty wash cloth left in the shower.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年2月2日
Very Clean
The hotel was very clean. The room was spacious but the bathroom was very poorly constructed. Very small and very little water pressure. There were several options on the breakfast buffet and it was very good. The pool opens at 5am which was nice.
Christy
Christy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月1日
Affordable, clean, and great location
Clean room, helpful and nice staff
Danielle
Danielle (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月22日
Matthew
Matthew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Ronnie
Ronnie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月19日
Jeff
Jeff (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
RaChelle
RaChelle (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Great room for decent price
Everything was great from the time we walked through the door, to the comfort of the bed and pillows to the breakfast! I still give this hotel a 5 star even though two small things, one the water pressure was very low, and I think it was the kitchen manager but she was a little rude
Angela
Angela (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Staff was very friendly and knowledgeable fast check in explained everything room was very clean
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月29日
Just ok
The room was just ok, felt a little run down and dingy. The coffee was horrible, so much so we opted to eat breakfast elsewhere despite the free breakfast. Check in was easy and the staff was courteous.
Linda
Linda (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Vacation
Great friendly staff. Great central location for visiting my family. Great breakfast.
真實旅客
8 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
St charles
Great hotel near historic St Charles. Easy off/on freeway. Lots of shopping and dining around.
Donna
Donna (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月15日
overall good stay
the room was clean. the last night the TV stopped working. found out later the surge protector failed as the desk lamp use out also.