***Giving 5-star for the experience with front office staff***
I didn't actually get a chance to stay at this hotel because of travel restrictions with Covid-19. I tried calling Expedia multiple times for about 5 days and couldn't get through to cancel and basically gave up and decided took a loss for my reservation since I purchased the non-refundable option. However, the night I was suppose to check-in, I was surprise the hotel reached out to me and told me that they would honor my cancellation and full refund if I was no longer planning on coming, and that I can still try to reach out to Expedia even though my check in date has passed. I really appreciate the gesture.
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2020年3月16日
AnnaMaria
AnnaMaria (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2020年3月16日
Gillian
Gillian (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2020年3月14日
Have stayed here on and off for years. Close to Boston but less expensive and free parking. Big plus. Changed their policy to charging for overnight parking. Very disappointing. Probably a deal breaker for going back. Seriously? Newton?
Paige
Paige (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2020年3月13日
真實旅客
1 晚行程
Expedia 真實旅客評價
4/10 一般
2020年3月10日
Heater didn't work, freezing room. Small room. Door handle broken, shower handles broken. Something bit me. Gross.
Slow bar staff (like 15min to wait). Rather stay in a Motel 6.
Don'tStayHere
Don'tStayHere (1 晚商務旅程)
Orbitz 真實旅客評價
10/10 完美
2020年3月9日
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2020年3月9日
The stay was great beautiful hotel...gracious staff...good food😊
Carolyn
Carolyn (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2020年3月6日
We had a comfortable stay. The bed was nice. Our toilet kept making noise after the flush which was annoying.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2020年3月3日
Liked the light dimmers next to bed. Hotel had no valet or concierge to help with bags to the room.
真實旅客
2 晚浪漫旅程
Expedia 真實旅客評價
10/10 完美
2020年3月1日
Great location in a great area. Not far from downtown by car and directly by a train station. Great staff and nice rooms.
Pascal
Pascal (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2020年2月29日
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2020年2月29日
Everything was clean and comfortable right next to Riverside station hotel parking is reasonable one hour T into the city. Staff were very polite and one of another way to make sure guests were happy.
Jamie
Jamie (1 晚友伴旅程)
Orbitz 真實旅客評價
6/10 不錯
2020年2月25日
They charge me fee because I checked in att 11 am , I traveled all over the world and stayed in May hotels , but it was first time I see such a stupid rule . They should put their rules in the booking list , stuff was rude , I don’t think you want to stay there anymore .
polat
polat (2 晚家庭旅程)
Orbitz 真實旅客評價
2/10 欠佳
2020年2月22日
No Heat, Dirty Bathroom, Broken light switch, Broken TV.
真實旅客
2 晚家庭旅程
Expedia 真實旅客評價
4/10 一般
2020年2月20日
No washcloths in the bathrooms.
I used my debit card only there while checking in and someone used my card to but 200$ worth of shoes at footlocker. Then yesterday they tried to spend 2500$ at Saks Fifth Ave.
Either someone hacked your system to get my # or an employee there got it. It was used nowhere else but checking into your hotel. Very disappointed.