Absolutely the worst hotel experience I have had with Hotel.com
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 11 月 22 日
Yes
Angela
Angela (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 11 月 9 日
Rude staff. The room wasn't ready and turned me away twice so I went and stayed somewhere else. Don't waste your time going to this place. Horrible business.
Ashonte
Ashonte (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 10 月 19 日
they never let us get inn i need my refound
emanuel
emanuel (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 14 日
Joseph
Joseph (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 10 月 3 日
Roaches in the room , stains in the blankets , stains on shower towels
Francisco
Francisco (17 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 19 日
It was ok for a last minute thing. The price was reasonable.
Tonya
Tonya (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 31 日
Ayvonne
Ayvonne (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 8 月 5 日
Gross
The room had roaches in the bathroom and the room could have been alittle cleaner.
Zenda
Zenda (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 19 日
Disgusting
Not sure how this place got any positive reviews . Driving cross country and decided to stay to get some sleep checked in at 1030pm and left at midnight because of the unsafe unsanitary condition of the room . AC did not work and it was over 90 degrees that day . Bed had no actual sheets just blankets put on top of it and uncomfortable and itchy . Holes in the wall rust and calcium build up everywhere. The last straw was when a cockroach fell on my face when I was lay in bed trying to sleep. Waiting on my refund this place needs to be shut down and or reported to the health department. Stay far away .
Kanny
Kanny (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 17 日
Took our money charged us a fee and canceled our reservation, did not refund our money lied about what happened and even is hiding and not willing to give a refund.
Showed up to check in since we were driving on the road the day we booked the room, they allowed us to book after check in time before we left our house, i called and asked if we needed to move it to kust saturday and sunday since i booked it after the check in time and they said no that it be fine just to check in when we got there.
We got into Kilgore and at the motel by 6 am, i tried to check in and they told me that they canceled the reservation and sold out the rooms. I asked if we wouls get a full refund due to the insurance we paid for on the app and they said yes. When i called again since i had not see the one key cash go back into my account and or the money we paid they said that i was beinf charged $119.50 for no call no show.
I had to go to the Motel 6 next to them and pay $80 for a room which is a lot cheaper than this motel but they still had my reservation going on the app so some random person got my room and it was apparently fully paid for and they refused to do a refund when Expedia called.
I called their main OYO center and they told me that the property "Agreed to a full refund and i will recieve a call from their agents to refund the $119.50" never received refund or the call.
Do not recomend this motel.