As a manager of a 900-room hotel, I tend to notice details when I travel that I expect from my own staff. While the beds here were comfortable and the AC worked very well, there were key areas that fell short. The front desk staff was not particularly welcoming at check-in, which set a disappointing first impression. In the room, it was clear the floor hadn’t been vacuumed—there was long blonde hair throughout, and we both have dark hair, so it was clearly left from a prior guest. Cleanliness is a fundamental expectation, and this made the room feel unprepared. The hot tub was operational but did not bubble, limiting its use. Although we did not try the breakfast, it appeared adequate. Overall, the basics of comfort were present, but attention to detail and hospitality need improvement.