i was very upset and frustrated because hotels.com did not update the room count—even though The Doubletree sent them a notice after the renovations—so i booked a suite that wasn’t available and got downgraded. I went to the hotel manager first who did their best to make up for this by giving us free breakfast passes, because we made the reservation through a 3rd party. Then i spoke to a Hotels.com agent to see if we could get a partial refund but they said “since it was already resolved” they couldn’t do anything more for us and that we should have come to them first, however when i asked if i had gone to them first would we have gotten a partial refund they said they “couldn’t guarantee one”. So, it seems like no matter what we were at a loss. Hotels.com needs to follow through with their updates and checking with all hotels to make sure everything is accurate. My partner and i tried to make the best of our trip after that..
Amanda
Amanda (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Everyone at the property and the area were so nice and helpful! I was very happy with the property. The staff were very pleasant! Will stay there again!
Doreen
Doreen (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月8日
The room was clean and quiet. The staff at the front desk was friendly and knowledgeable. The location was close to ferry parking.
Carol
Carol (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月5日
Great stay
I had a great stay at this location, staff was very friendly and accomodating
Agha
Agha (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Clean, spacious rooms,Nice large shower breakfast was really good with a lot of excellent choices as was the dinner menu. They practically have a planet fitness in the basement. Granted, it was a Cybex graveyard from the 90’s but there were probably close to a hundred machines down there and most worked properly. They also-have a sign announcing a new gym to be opening soon. Would absolutely stay again if in Hyannis.
Greg
Greg (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月1日
Much nicer than other options in the area and reasonably priced (at least in the off season). The breakfast is worth the extra $10/day. It is served in a nice dining room, with a regular menu including options like Eggs Benedict, made to order omelettes and delicious French toast. Buffet wasn’t available, perhaps because it was off season. Free parking is great. Rooms are spacious, clean and comfortable, staff is helpful and professional.
Linda
Linda (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月27日
Clean, but seemed a little dated. No pressure in shower,
Stephen
Stephen (1 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月19日
Gwendolyne
Gwendolyne (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月18日
Thanks for a very easy and peaceful stay!
Perry
Perry (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月18日
Very nice great location
Thomas
Thomas (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月1日
Yum, Warm cookies
Great hotel, loved the warm cookies
Tamsin
Tamsin (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Loved the indoor salt water pool!!
Rhoda
Rhoda (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月23日
The facility was spacious and attractive, but a little undermaintained (probably due to this being the off season and slow). The restaurant was clean and breakfast was good. The hotel is next to the airport and the location was more commercial/industrial than recreational.
Bigger problem was with Expedia. Their rate turned out to be significantly more expensive than the rate directly from Hilton. And the hotel staff advised that I was not eligible to accrue Hilton Honors points due to it being an Expedia booking.
barry
barry (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月17日
Roy
Roy (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月15日
MARION
MARION (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月10日
Mihai
Mihai (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月25日
Our room reaked of mold and mildew. Obviously it’s an issue with large dehumidifiers up and down the hallways.
Therese
Therese (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月17日
overpriced and not well maintained
restaurant was a bright spot....meals were well prepared and the staff friendly
Joseph
Joseph (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月16日
The staff was very rude and they made my stay there a horrible experience and I would have never expected that from a doubletree property.
Jonathan
Jonathan (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月15日
Staff very friendly and accommodating to move us to a new room but beds need to be replaced- worn
Diana
Diana (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月14日
DoubleTree by Hilton Cape Cod was a good hotel. The room was a little small but the bath/shower area was spa like. Overall comfortable- earns a B!
Barry
Barry (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
GABRIEL
GABRIEL (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
Very comfortable hotel. Good location. Very helpful staff.