Overall it was an ok stay, but we would not stay again. We arrived around 10pm. The guy at the gate was talking to us as if we were some crooks trying to enter the hotel. All the staff were very nice except that one guy. We had to go through him another night and his attitude was the same. The room was clean, but worn down. Our room showed kitchen sink in the picture, but we didn't have one. If you want your room cleaned or need extra towel, soap... you have to send the front desk a whatsapp message. I didn't have a problem with that, but I was told someone would bring the stuff in 15min. It took them almost an hr after me following up 3 times. The safe ran out of battery and took them a day to fix it. Glad it didn't happen on our checkout day. The restaurant is separate from the hotel they say. We went for breakfast the 1st morning and loved the breakfast, but we decided not to go again because they told us their wifi was down and we had to pay cash. I1st fell for it, then I noticed the Spanish speakers are paying card and none spanish speakers are paying cash. So as he was charging a card I went up and asked to get charged on the card. Right in front of me another guy disconects the wifi. The guy runs my card and of course it doesn't work and he says sorry no wifi cash only. So i said sorry no cash, I will wait until your wifi comes back. 20min later he comes back and says ok wifi is working. We decided not to eat there again just for that.
真實旅客
5 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月4日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月15日
La habitación con muy bonita vista, cama comoda, rentamos 4 habitación unas muy incomodas pues adentro de las habitación habia escaleras para subir a las camas, muy inconodo para personas mayores o que tengan problema para camibar..
Rosa Isela
Rosa Isela (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Gracias
Perfecto
Anabel
Anabel (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月12日
Good for a short stay
Our room was basic but clean and we had an amazing view of the sea and the beach from our room. There was a small shop in the hotel area but not that much else within walking distance although it's easy to get a bus or an Uber.
Joanne
Joanne (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月9日
Would not recommend this hotel.
The place was very dated. Tv was only usually with Netflix. No phone in room. Bed was comfortable but only had a sheet on it. AC was poor, room was hot. I was glad it was only a one-night stay. I think the description on Hotels.com was very misleading. Im handicapped and had stairs in and out of my room. It was difficult to get my mobility scooter out by myself.
Sandra
Sandra (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月22日
Horrible atención por parte del Hotel. Estuve hospedada cinco días en una suite y solamente un día me hicieron limpieza y ese único día que entraron, me robaron un monedero, obviamente con dinero que mal por parte del Hotel que contraté personal, así obviamente puse mi queja y jamás me resolvieron nada.
Karla Angelica
Karla Angelica (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月5日
En general bien, llegando cobran un monto por ecología y piden dos mil pesos de depósito en caso de daños a la habitación, o pasaporte o INE como garantía
Cecilia Antonia
Cecilia Antonia (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月3日
Súper la experiencia está muy bonita la vista al mar
Aihde
Aihde (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月1日
O hotel é muito antigo precisando de manutenção, mas pelo preço creio que acabe valendo a pena para quem quer fazer uma viagem econômica.
Luiz Fernando
Luiz Fernando (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
Ruan
Ruan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月1日
Buen hotel
Gran lugar y atención, muy excepcional, la habitación limpia y cómoda con el servicio adecuado, las instalaciones bien y una gran vista desde la habitación, al mar y la alberca. Lo malo fue un poco el servicio de meseros, que se pusieron exigente en pedir una cantidad de propina por el servicio y al final pues no fue tan grato para mi q pidieran cuando uno procura dejar
Gamaliel
Gamaliel (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月27日
Nothing!!!! Staff unpleasant room was unpleasant would not recommend!!!!!
Stephanie
Stephanie (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月16日
I have been going to Cancun hotel zone and Playa del Carmen since 1987. I have seen these areas grow over the years into vibrant flourishing vacation destinations. In the past I have stayed in all-inclusives and Airbnbs. I loved staying at the Bsea Cancun Plaza. The location of the hotel on a beautiful stretch of beach and the pool views was top notch. Every morning I watched the sun rise and the ocean glistened with the rays of the sun from my balcony. My room was big with a king sized bed and kitchenette area. It was very clean the walls looked like they had been recently painted. The property is a older old but well kept. Staff was always working on the grounds and make renovations to rooms. The food in the restaurant was good. Fernando the waiter was so sweet and very gracious. In fact all the staff was very nice and helpful. I would highly recommend staying here at this property. The bus stop was a few feet down making transportation easy and accessible. I would gladly stay at this hotel again and again. The beach was fabulous!!!
Lina
Lina (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月16日
Muy bien todo gracias
Betzabeh Elvira Robinson Bours
Betzabeh Elvira Robinson Bours (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月12日
Algunos detalles de mantenimiento, la vista espectacular
maria
maria (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月11日
High time to upgrade the property.
Ami
Ami (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
Heraclio
Heraclio (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
Un hotel maravilloso, casi perfecto , solo tener en cuenta que se anuncia como bsea Cancún plaza pero en su fachada solo dice cancun plaza y eso me confundió pues tuve que dar varias vueltas y me tuve que majar a preguntar.
Raúl Gabriel Reyes
Raúl Gabriel Reyes (5 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月29日
The dining is very limited overlloking the beautiful ocean. The menu is very limited and service staff is not efficient nor pleasurable.. all Grumpy old men serving the tables.. the ocean view deserves better..more ambient.. pleasurable service staff and good menu..would make the experience much more pleasurable since only limited reataurants nearby..