Econo Lodge Massena Hwy 37 offers a convenient retreat with a peaceful terrace and productive business center. Stay connected with in-room WiFi, park your vehicle safely, and enjoy the ease of a 24-hour front desk.
Harte Haven Shopping Center - 6 min drive - 6.2 km
Eisenhower Locks - 13 min drive - 14.6 km
Upper Canada Village - 58 min drive - 68.0 km
Getting around
Massena, NY (MSS-Massena Intl.) - 13 min drive
Cornwall Station - 30 min drive
Airport shuttle (surcharge)
Restaurants
McDonald's - 4 min drive
Pizza Hut - 6 min drive
Tim Hortons - 5 min drive
Morley's American Grill - 5 min drive
Dairy Queen - 5 min drive
About this property
SureStay by Best Western Massena
When visiting Massena, SureStay by Best Western Massena is a great choice to consider. Guests will have free perks like breakfast, WiFi, and self parking.
At a glance
DONE
Hotel size
45 rooms
Arranged over 2 floors
DONE
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21
Check-out time is 11 AM
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Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
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Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
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Pets
Pets allowed (2 total)*
Service animals welcome
Specific rooms only*
Pets must be supervised
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free secured, uncovered onsite self parking
Onsite RV/bus/truck parking (fees apply)
Wheelchair-accessible parking and van parking on site
Airport shuttle service is offered for an extra charge of USD 20 per person (one-way)
Children & extra beds
Rollaway beds are available for USD 25 per day
Airport shuttle for children between the ages of 4 and 12 costs USD 15 (one-way)
Pets
Service animals exempt from fees
Pet deposit: USD 150 per stay
Pets are allowed for an extra charge of USD 30.00 per pet, per day
Policies
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Also known as
Econo Lodge Hotel Massena
Econo Lodge Massena Hotel
Massena Econo Lodge
Econo Lodge Massena Hwy 37
Surestay By Massena Massena
SureStay by Best Western Massena Hotel
SureStay by Best Western Massena Massena
SureStay by Best Western Massena Hotel Massena
Frequently asked questions
Are pets allowed at SureStay by Best Western Massena?
Yes, pets are welcome, with a limit of 2 total. There's a charge of USD 30.00 per pet, per day, and there's also a deposit of USD 150 per stay. Service animals are exempt from fees.
Is parking offered on site at SureStay by Best Western Massena?
Yes, there's free self parking. RV/bus/truck parking is available.
Is airport shuttle service offered by SureStay by Best Western Massena?
Yes, an airport shuttle is available from 7:00 AM to 7:00 PM on request. The charge is USD 20 per person one-way.
What are the check-in and check-out times at SureStay by Best Western Massena?
Check-in start time: 3 PM; Check-in end time: 3:00 AM. Check-out time is 11 AM.
What is there to do at SureStay by Best Western Massena and nearby?
SureStay by Best Western Massena has a picnic area.
What's the area around SureStay by Best Western Massena like?
SureStay by Best Western Massena is located a short 20-minute walk from Grasse River.
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SureStay by Best Western Massena Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.0/10
Staff & service
7.0/10
Amenities
7.4/10
Property conditions & facilities
7.0/10
Eco-friendliness
Popular mentions
Room
Service staff
Breakfast
Bed
Car
Bathroom
Elevator
Desk
Smoking
Water
Reviews
8/10 Very good
Feb 18, 2025
It’s Quiet and the price is reasonable for the rooms
Michael
Michael, 1-night trip
10/10 Exceptional
Oct 6, 2024
Great place to stay
The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.
Melissia
Melissia, 2-night trip
10/10 Exceptional
Jul 28, 2024
Beautiful room very helpful with any questions I would come back enjoy my visit
Karen
Karen, 1-night trip
10/10 Exceptional
Apr 5, 2025
Check in was as advertised and easy. Room is very clean. Mattress’s look brand new. 5 min drive from Walmart, McDonalds, Pizza Hut and more. 15 minutes from the. Canadian boarder
Mark
Mark, 1-night trip
10/10 Exceptional
Jul 6, 2024
Staff was friendly, accommodations were beyond convenient. Plus the area was rural so it was nice, peaceful, and quiet
Christopher
Christopher, 3-night trip
8/10 Very good
Aug 13, 2024
Friendly bunch of folks. Stay at this place for value, safety and comfort.
Alan
Alan, 3-night trip
10/10 Exceptional
Oct 14, 2024
Staff pleasant
Randy
Randy, 2-night trip
10/10 Exceptional
Apr 7, 2024
The manager is both helpful and lovely. The hotel is clean and quiet. I highly recommend it.
Joan
Joan, 1-night trip
10/10 Exceptional
Jul 28, 2024
Diamond in the rough
While this hotel might appear from the road as rundown place, it deserves a second look! Excellent amenities, clean, easy check-in and very safe. Plenty of parking space and conveniently located. I was pleasantly surprised with the room! Much larger and cleaner than some nice hotels I've stayed at. Will definitely return on my next trip.
Yann
Yann, 2-night trip
6/10 Good
Oct 5, 2024
Property was clean and good for it age, proprty is dated
Vicci
Vicci, 1-night trip
10/10 Exceptional
Aug 28, 2024
Nice and clean ,,,,, bel endroit juste un peu a l’écart mais sir le long de la routes , donc pas de détour. Sauf pour soupers.
Roger
Roger, 1-night trip
10/10 Exceptional
Mar 29, 2023
The staff has always been very polite and professional with me during my stays here. The property is also kept very clean. Whenever I come into Massena area, this my first and only choice to stay at with my family… *****
Filfred
Filfred, 3-night trip
10/10 Exceptional
Jul 23, 2024
The women who checked us in was outstanding. We managed to arrive a day early, and she was very helpful in setting us up with a second night. Down side was the hotel was a little far out from local eateries. But definitely a clean comfortable place.
Tammy
Tammy, 1-night trip
8/10 Very good
Apr 10, 2024
The staff were great. Very accommodating, helpful and nice. Definitely a good place to stay if you’re just looking for some place to sleep. Not walkable to anything.
Elizabeth
Elizabeth, 1-night trip
10/10 Exceptional
Sep 3, 2022
Every one was nice
April
April, 1-night trip
10/10 Exceptional
Jul 27, 2023
CLEAN AND FRIENDLY
Jason
Jason, 1-night trip
8/10 Very good
Nov 24, 2023
Love the bigger bar fridge and microwave
Sharn
Sharn, 1-night trip
8/10 Very good
Jun 25, 2023
Good value. Staff was great, beds and pillows were comfortable, AC was not noisy, bathroom was clean, water was hot with good pressure. The decor was the only thing that was below my standards.
Robin
8/10 Very good
Aug 1, 2023
Should update the website. There is no breakfast included for your stay. Found some great restaurants in the area.
Susie
Susie, 2-night trip
2/10 Poor
May 21, 2024
Hotel staff not good cheat with every customer onling booking not good for this hotel fuking gujrati family cheater
Raj
Raj, 1-night trip
2/10 Poor
Aug 31, 2024
staff is very rude
fnu
fnu, 1-night trip
6/10 Good
May 11, 2024
.
Wayne
Wayne, 1-night trip
6/10 Good
Sep 25, 2024
Very happy the room was clean. Property needs TLC badly. Website shows this great breakfast available to us which is one of the reasons I chose this place and NOTHING was available to us. The Breakfast room is closed and the inroom coffee was terrible. A partial refund would be nice as the add is not what was delivered to us.
Kathi
Kathi, 1-night trip
4/10 Fair
May 5, 2024
Room was clean and kept. Beds are very hard. Fire alarm went off at 4 am. Had to clean the coffee maker in the room before I could use it. No one works front desk.
Shawna
Shawna, 2-night trip
8/10 Very good
Oct 7, 2024
The rooms were very clean, and the staff was friendly. Checking in and checking out was easy.
It was hard to fall asleep when we could hear people snoring and talking behind walls. Someone was watching TV at 6 a.m., which woke us up. It was as if the walls didn't exist. The same goes for the smell. Without ventilation, smells traveled from room to room. Every time we entered the room, it smelled horrible despite its cleanliness.