I am writing to formally file a complaint regarding my stay at Wyndham Garden North Bergen Near Secaucus from May 6 to 11, 2025, where I was initially assigned Room 335.
On May 8, the air conditioning in that room started making a loud noise (video attached). I requested a room change, and on May 9, I was moved to Room 512, where I shockingly found a used condom wrapper between the sheet and blanket — a serious hygiene concern.
I was then moved to Room 312, but within 30 minutes, a ceiling leak appeared above the bed (video attached). We were then moved again to Room 328, where the air conditioning was just as loud, making sleep nearly impossible.
Exhausted, we had to switch rooms multiple times between 10:30 PM and 1:45 AM. We asked the night receptionist to turn off the AC to be able to sleep. When I asked for compensation, he advised me to contact the manager via email.
I am therefore requesting financial compensation or a commercial gesture for the repeated issues we faced: loud noise, hygiene concerns, water leaks, and exhausting late-night moves. This stay was highly stressful and did not meet the standards expected from your hotel.
I hope to also meet with you at the reception during my stay to discuss this matter further.
Yours sincerely,