I booked a double queen with couch for my family of 5. When we arrived they gave me a king with couch. They said they didn't have a double queen available but they could give me a 2nd room (2 floors away) at a discount if I wanted it. That would require an adult in each room and then split the children up as well. When we asked if they had a rollaway bed the front desk said "I am not sure". He was able to locate one and we made it work as we checked in around midnight so no other hotels were a realistic option at that point.
I was charged for a room that wasn't available. The hotel has declined any refund so I was charged for a specific room (and extra person charge) in which I didn't get.
The front desk employee Jackson was not friendly, knowledgeable, nor very helpful (other than offering me an additional room at a discounted rate of $350 which we declined. He also suggested that 3 of us sleep either in the bed or on the pull out couch together because there should be plenty of room for that
Photo attached to show a cot smashed into the room so that everyone had a place to sleep.
Timothy
Timothy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 27 日
HOTEL
HOTEL (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 27 日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 24 日
Coy
Coy (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 23 日
Great location ,nice rooms ,great staff and amazing breakfast….
Maurice
Maurice (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 2 日
The hotel is in a very convenient and safe location. Well-lit and plenty of parking. Front desk staff was exceptionally friendly, especially considering how late it was at our arrival and how busy it was on a Friday night. The room is updated and very clean. I enjoyed my stay. The breakfast is your usual hotel breakfast, and the staff were constantly filling up the stations and cleaning behind the guests. This hotel was a great choice!
Tiffany
Tiffany (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 21 日
Great place new, clean, good service
Sydney
Sydney (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 17 日
Beth Ann
Beth Ann (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 7 日
Brian
Brian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 5 日
Steve
Steve (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 31 日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 30 日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 22 日
david
david (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 17 日
Nice new hotel
Jerry
Jerry (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 14 日
Property is very convenient and staff very helpful
michael
michael (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 11 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 9 日
Was nice
Derrick
Derrick (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 6 日
Staff was very friendly and accommodating!!!
Nice demeanor
Stephanie
Stephanie (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 4 日
This hotel was descent. The room was very spacious and conveniently included a mini fridge and microwave. The staff was very polite, able to accommodate an early check in, and even moved us to a different floor after I noticed pets were allowed and I mentioned my pet dander allergy. My brother and I stayed one night in order to attend a funeral and we were both really tired when we made it back to retire for the evening and kept the room fairly dark. It wasn’t until the next morning that my brother noticed his bed linens were covered in what appeared to be makeup stains. We were baffled at the oversight but were checking out anyway so there was no need to complain. Other than that, we had a pleasant experience.