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Baldwin Inn & Suites, SureStay Collection by Best Western

2.5 star property
Suburban hotel, steps from Storrowton Village Museum

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Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western

Reception
Reception
Reception
Front of property
Standard Room, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Nestled near Six Flags New England, Regency Inn & Suites offers a convenient retreat with an outdoor pool and 24-hour business center. Relax in the library or catch up on your favorite show in the lobby with TV, previous guests have praised the property's helpful staff.

Reviews

7.0 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Non-smoking
  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Main amenities (7)

  • Housekeeping (on request)
  • 24-hour front desk
  • Vending machine
  • Water dispenser
  • Multilingual staff
  • Luggage storage
  • TV in a common area

Feel at home (6)

  • Children stay free
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Blackout drapes/curtains
$101 nightly
The total price is $116
Aug 31 - Sep 1
Total with taxes and fees

Room options

Available filters for rooms
Showing 8 of 8 rooms

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room;with Sofabed)

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Kitchen (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room;with Sofabed)

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

Similar properties

Check-in/check-out kiosk

Quality Inn West Springfield

  • Pool
  • Free breakfast
  • Pet friendly
  • Free parking
7.0 out of 10, Good, 1,001 reviews
$88 nightly
The price is $101
Sep 7 - Sep 8
Total with taxes and fees
Quality Inn West Springfield
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About the neighborhood

Map
21 Baldwin Street, West Springfield, MA, 01089

What's nearby

  • Eastern States Exposition - 2 min walk - 0.2 km
  • MGM Springfield - 3 min drive - 3.3 km
  • MassMutual Center - 4 min drive - 3.6 km
  • Naismith Memorial Basketball Hall of Fame - 4 min drive - 3.6 km
  • Big E - 4 min drive - 4.3 km

Getting around

  • Bradley Intl. Airport (BDL) - 28 min drive
  • Westfield, MA (BAF-Barnes Municipal) - 30 min drive
  • Springfield Union Station - 9 min drive
  • Holyoke Station - 19 min drive
  • Windsor Locks Station - 22 min drive

Restaurants

  • ‪Two Weeks Notice - ‬6 min walk
  • ‪McDonald's - ‬19 min walk
  • ‪Crepes Tea House - ‬2 min drive
  • ‪Wendy's - ‬19 min walk
  • ‪Memo's Coffee Shop - ‬12 min walk

About this property

Baldwin Inn & Suites, SureStay Collection by Best Western

At Baldwin Inn & Suites, SureStay Collection by Best Western, you'll be just a 5-minute drive from Eastern States Exposition and MGM Springfield. Free self parking is an added perk, and guests looking to stay active can check out the nearby hiking/biking trails and mountain biking. Also, Naismith Memorial Basketball Hall of Fame and Big E are just a 5-minute drive away.

Languages

Czech, English, Slovak

At a glance

DONE

Hotel size

    • 46 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 40 lbs per pet)*
    • Service animals welcome
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free onsite RV/bus/truck parking
DONE

Other information

    • Smoke-free property
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Water dispenser

Traveling with children

  • Children stay free (see details)

What to do

  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1977
  • Television in common areas
  • At least 80% lighting from LEDs

Accessibility

  • Wheelchair accessible
  • Visual alarms in hallways
  • Closed captioned TV
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Hardwood flooring in room

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels
  • Netflix
  • Hulu
  • Streaming services

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free local calls
  • Desk chair

Food and drink

  • Microwave

More

  • Housekeeping (on request)
  • Connecting/adjoining rooms available

Fees & policies

Renovations and closures

The property will be renovating from June 17 2025 to July 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet, per stay (maximum USD 150 per stay)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Long-term renters welcome.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
State tax ID - C0008033250

Also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn Suites
Baldwin Inn & Suites Hotel
Baldwin Inn & Suites West Springfield
Baldwin Inn & Suites Hotel West Springfield

Frequently asked questions

Does Baldwin Inn & Suites, SureStay Collection by Best Western offer free cancellation for a full refund?

Yes, Baldwin Inn & Suites, SureStay Collection by Best Western does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Baldwin Inn & Suites, SureStay Collection by Best Western?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 40 lbs per pet. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees.

Is parking offered on site at Baldwin Inn & Suites, SureStay Collection by Best Western?

Yes, there's free self parking. Free RV/bus/truck parking is available.

What are the check-in and check-out times at Baldwin Inn & Suites, SureStay Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.

Is there an onsite casino at Baldwin Inn & Suites, SureStay Collection by Best Western?

No, this hotel doesn't have a casino, but MGM Springfield (3-min drive) is nearby.

What is there to do at Baldwin Inn & Suites, SureStay Collection by Best Western and nearby?

Have fun with nearby activities like hiking and mountain biking, and practice your swing on the nearby golf course. Additional recreation nearby includes casino gaming.

What's the area around Baldwin Inn & Suites, SureStay Collection by Best Western like?

Baldwin Inn & Suites, SureStay Collection by Best Western is a short 3-minute walk from Eastern States Exposition and 3 minutes' walk from Storrowton Village Museum.

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Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

Reviews

7.0

Good

7.6/10

Cleanliness

7.8/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Furniture
Family friendly
Location
Water
Bed
Booking
Coffee

Reviews

8/10 Very good

Inside the rooms is beautiful. Area and exterior could leave some a little unsettled but the renovation inside is great. Will stay again
Robert, 5-night trip

10/10 Exceptional

Great experience

Great stay . Beds are amazing and very clean hotel
Jessie, 1-night trip

10/10 Exceptional

The staff was nice
Steven, 1-night trip

10/10 Exceptional

Exelente
Jorge, 1-night trip

10/10 Exceptional

Big value

I think Chris is an owner. Spoke to him on phone an was extremely honest and welcoming. Great value here. Some renovation but did not affect my stay. I wish i remembered the guys name at front desk-he was awesome-7-2-25
DANA, 1-night trip

10/10 Exceptional

Comfortable room in West Springfield.

Newly renovated room. Bed was very comfortable. Lots of parking. Very friendly desk clerk. Quick check in.
Larry, 2-night trip

8/10 Very good

Although construction is still going on in the building and the hallways are not as clean as could be, the remolded room was clean and very nice, especially for the price. The bed is very comfortable. Once the renovations are complete, the property will be quite nice. Convenient location. Close to the hospital.
Mary, 1-night trip

10/10 Exceptional

None
Noeun, 1-night trip

6/10 Good

Work in progress

The reception area and hallways are not nice but the room was big and clean and so was the bathroom.
2-night trip

10/10 Exceptional

I love that they are doing it over there was no waiting in a staff was absolutely excellent
Darlene, 1-night trip

10/10 Exceptional

We had a good time at this hotel. We were running a little late and thankfully I had called ahead to let the front desk know, when we were visiting check in was unavailable after 9pm so keep that in mind and let staff know if you'll be arriving later. The hotel was undergoing renovations when we stayed so the hotel was a little messy but nothing egregious. Friendly and helpful staff.
Elizabeth, 1-night trip

10/10 Exceptional

The front desk people were great very friendly the hotel is under renovation rn but very very clean quiet comfortable i will absolutely book again and am looking forward to see how the place comes out!
Heather, 1-night trip

8/10 Very good

Convinient location and easy access
Francisco, 1-night trip

10/10 Exceptional

I stayed here while attending a convention nearby. The staff was fantastic. I wasn’t in the hotel for many hours, but the room was more than adequate. The rooms and lobby offered all the amenities I needed. I would definitely stay there again.
Christopher, 2-night trip

2/10 Poor

We didn’t even go in. It looked like a crackhouse
Christine, 1-night trip

10/10 Exceptional

Good
Mayra, 3-night trip

2/10 Poor

Horrible Property Dirty and unsafe
Holmes, 1-night trip

2/10 Poor

Made booking through Expedia and showed up to an under construction work site. Nobody at front desk and odour from the work being done. Wife and I decided not to stay and we’re not refunded full amount. Zero Stars. Should be taken off Expedia app.
Craig, 2-night trip

6/10 Good

Under renovations.

Under renovation. Our room was great! Bed was comfortable, room clean, pet friendly; however no mini fridge (microwave, and coffee maker in the room). Our view was towards the middle of the property where everything was torn down, old sinage was left in the walkway, construction right outside the door. I saw other recent reviews about the construction, it seems not much has changed since those reviews. We only stayed to be closer to the hospital for an early morning procedure.
Alicia, 1-night trip

6/10 Good

You get what you paif for, but in a good way.
Jay, 1-night trip

2/10 Poor

The building is in terrible shape and under construction (which we didnt know until check in). The desk is not staffed and there are signs with an outside number to call for assistance. Zero security, anyone could walk in and go inside with many open doors on rooms that are being worked on. Many doors propped open during the day.
Jennifer, 3-night trip

4/10 Fair

Tv didnt work, shower head had a leak. Found liquor bottles from previous person to stay there. Bed was hard as a rock.
James, 1-night trip

6/10 Good

No breakfast or coffee, and little hot water

While the hotel was quiet, clean, and comfortable, there was little pressure in the sink, and it took forever to get hot water. I was also disappointed that for $777 for 2 nights, there was no breakfast service, and no coffee in the room.
Stephen, 2-night trip

2/10 Poor

I am shocked to find Expedia representing this property. I have been using your website for at least 15 years and have never seen such a bad property. The place is run down and has no amenities. The room is marginal at best. I stopped by this morning to make sure the room would be made up. When we arrived this evening we found the bed was made but the bathroom was untouched. We’re paying top dollar for this room and to have to stay in this piece of trash for $300 plus per night is ridicules. I will be reevaluating my bookings in the future.
James, 2-night trip

8/10 Very good

I have trouble rating this hotel. It is undergoing MAJOR renovations. The rooms were excellent, but could use lamps on/near the nightstands. The desk chair had some stains and wear and some facial tissues in the room would be nice. The hallways are a completely different story. There was no air conditioning. On the hottest day of the year (when I arrived), the air in the hallways was absolutely stifling. Also no elevator in the building. Lugging all of my stuff out of my car and up the stairs to the second floor room through the stifling hallway made me appreciate the modern (and well-functioning) A/C in my room all the more.
Scott, 2-night trip