我可否免費取消希爾頓聖安娜橘郡機楊大使套房酒店的預訂，並獲發全額退款？

可以。希爾頓聖安娜橘郡機楊大使套房酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

希爾頓聖安娜橘郡機楊大使套房酒店是否設有泳池？

是的，此住宿設有室內泳池。旅客由 06:00 至 23:00 可使用泳池。

希爾頓聖安娜橘郡機楊大使套房酒店是否允許寵物入住？

是的，貓狗可入住，總共只限 2 隻。此住宿收取每間住宿每次入住 USD75的費用。輔助動物豁免收費。

希爾頓聖安娜橘郡機楊大使套房酒店是否設有店內泊車位？

是的。自助泊車費用為每晚 USD22。泊車位也許數量有限。

希爾頓聖安娜橘郡機楊大使套房酒店是否有提供機場接駁車服務？

是的，免費機場接駁車由 09:00 至 17:00 按要求提供。

希爾頓聖安娜橘郡機楊大使套房酒店的登記入住及退房時間為何？

登記入住開始時間：16:00；登記入住結束時間：00:00。退房時間為 11:00。延遲退房收取 USD99 附加費 (因應供應情況而定)。住宿可提供零接觸登記入住與退房服務。

希爾頓聖安娜橘郡機楊大使套房酒店店內與附近有什麼好玩？

歡迎暢玩踩單車、橡皮艇及滑翔傘等附近活動。附近其他休閒康樂節目包括攝位車租借/遊覽。你可在熱水浴缸中舒心浸浴，又或在室內泳池中暢泳一番。希爾頓聖安娜橘郡機楊大使套房酒店亦備有健身中心。

希爾頓聖安娜橘郡機楊大使套房酒店內或附近是否設有餐廳？

是的，Sweet Spot Bar & Grille坐擁美國菜。

聖塔安娜希爾頓聖安娜橘郡機楊大使套房酒店優惠

10/10 完美

2025 年 2 月 16 日

As good as usual. I love the breakfast offer in this hotel

Qi (3 晚友伴旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 2 月 13 日

很好

Yapeng (1 晚行程)

Expedia 真實旅客評價

6/10 不錯

2024 年 8 月 26 日

The Reception Service Is not a good experience

Lih Wei (4 晚商務旅程)

Hotels.com 真實旅客評價

8/10 很好

2024 年 1 月 31 日

Good location

SHENG HUNG (1 晚行程)

Expedia 真實旅客評價

6/10 不錯

2023 年 6 月 14 日

qingnian (2 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 12 月 16 日

Lisa (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 12 月 16 日

Rooms are very dated and smell really bad. You can’t adjust the thermostat at all it won’t work so the room feels very stuffy. The beds are very noisy & uncomfortable. The pullout is unsleepable. You can feel all the springs in your back . The bathroom is super tiny. The worst part of it all was that when you’re showering the water will turn scalding hot or freezing cold just randomly out of nowhere so you’re not expecting it and it just gets you without warning. Very dangerous someone could easily end up with serious burns because of how hot the water came out. So be careful especially with little kids. The breakfast omelettes were good but they didn’t offer very much variety of other options. Honestly very limited food options compared to other embassy suites I’ve stayed at. To be honest this doesn’t feel like any Embassy I’ve ever stayed at . This embassy should be completely closed until a FULL REMODEL is done embassy suites should be embarrassed to have this location open in these conditions.

Juan (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 12 月 15 日

Great staff

Ashley (1 晚商務旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 12 月 14 日

Initial impression was very positive, however, we found out the heating was not working and the front desk did not tell us about it. We requested additional blankets and a space heater because it was 55 degrees outside and the rooms were at 64 degrees, we never received the blankets nor the space heater. Additionally, we couldn’t called the front desk from the room because the phone was not working.

HUGO (2 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 12 月 14 日

Had to change rooms three times , and no heat tube was dirty .I would like to ask for some type of refund thank you

Ryan (2 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 12 月 13 日

The room was dirty, the bed was old, loud (broken bed springs) and otherwise uncomfortable. Will not be staying there again. Additionally the bathroom floor was dirty door was poorly painted and the bathtub leaked onto the floor.

Jonathan (1 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 12 月 12 日

ROOM….. The bed is in terrible condition; the frame is broken, and all the metal parts are sticking out. It creaked with every movement. I called the front desk, and they said they already knew about it but couldn't do anything at the moment because the hotel was full.

Eduardo (2 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 12 月 11 日

I’ve stayed at several Embassy Suites before and have always had great experiences, so I booked this stay thinking we’d be able to relax after a long day at the Disneyland parks. But honestly, this was the worst experience I’ve ever had. I was going to just let the things that happened during our visit go, but what really pushed me over the edge was being on hold for almost an hour with no one checking in or giving me an update about my lost bag. The first issue we ran into was that the pool was closed, which was one of the main reasons we booked this location. However the Jacuzzi was still available, so while we were there we saw a HUGE dead cockroach next to the jacuzzi. When I asked the front desk to get it cleaned up, we waited there for about 15 minutes, but no one ever came, so we ended up leaving the area. The heater also wasn’t working properly; I understand it’s on a rotation after speaking with the front desk, but it was still inconvenient, making the rooms a bit uncomfortable at night, causing condensation to leak onto the floor from the windows. The phones in the room also didn’t work, along with our key cards that stopped working multiple times — three times total — which just added to the frustration. After everything, I just felt really disappointed because this isn’t what I’ve come to expect from Embassy Suites.

Samantha (4 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 12 月 10 日

The first room we were given, the lights didn't work. The room we were moved to had several areas that were damaged. Paint peeling, dirty curtains, emergency speaker partially hanging on wall, shower head loose so water sprayed the roof. The room was in horrible shape for the price paid.

Richard (3 晚友伴旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 12 月 8 日

No heater!!! Came back from Disney around 11pm to find our room at 62 degrees. My 4 year old was freezing. Maintenance brought us a small portable heater which helped for about 20 minutes until it shut off the power in our room! Maintenance left at midnight so guess what we had to do? Switch rooms at midnight with a sleeping 4 year old. We were told this room wouldn’t trip the circuit lol so for 3 nights we had to sleep with this tiny heater next to our bed and move it around wherever we went especially after showers. Cold water, musty smell throughout the hotel and room. Aweful hotel who won’t tell you they have no heater.Couldnt get a refund either

monica (3 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 12 月 7 日

1. Shower water burned me and my daughter. 2. Room never cooled down had to have to box fans brought in. 3. Floor was dusty 4. insects 5. Shower curtain not properly weighed down 6. No screen door on the balcony door. 7. Iron board bent 8. Dresser in bedroom loose and shakes. 9. Only 1 Plug by the bed works 10. Not 1 clock in the room 11. 730am fire alarm would go off 12. Never came to clean the room or put new sheets and we asked a number of times. Until the 5th day we got towels and restroom was slightly clean 13:same dirty sheets were on the bed for all 7 days

Jose (6 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 12 月 7 日

A cockroach was found in our first room I called front desk and they gave us another room. Our next room had broken outlets/outlet covers, dirty stained curtains, shower tub wouldn’t drain the water and lastly the fire alarm kept going off yet no one seemed to care for it but no announcements were mentioned to know if needed to take action or to ignore. Overall very unhappy with our stay.

Sandra (2 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 12 月 6 日

We checked with the office three times before checking in - to make sure our baby had a crib available. They said they did, that they would put it in our room. We checked in and waited an hour before being told there was no crib . So my husband had to go out at 9 at night to buy a crib, RUINED THE WHOLE TRIP available.sp

jessica (1 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 12 月 4 日

The property, while ideally located, is past its prime. Lights didn't work, chipped paint, doors that wouldn't open properly.

William (3 晚商務旅程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 12 月 4 日

Room old but expected for cost, have a video of a small roach I found when turning on the lights in the morning, rooms do not have their own separate air control but one master on that is on a schedule. The tempt gauge in the room is for aesthetic purposes only. If you do need a heater front seat will give you an old plug in one.. even for the promo e I don’t think it was worth pri

Danyele (3 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 12 月 4 日

Can't stay here in the winter; they don't turn on the heating system unless the weather temps drop below 50, which is rare in OC. So, no heat in late November.

Matthew (1 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 12 月 3 日

I am writing to formally file a complaint regarding my family’s stay from Sunday, November 23rd through Tuesday, November 25th, which we had planned as a holiday Disney getaway. The room we were provided was completely uninhabitable, and the issues we encountered caused significant disruption, discomfort, and unexpected financial hardship for my family. Upon arrival, we were immediately met with a strong, unpleasant odor in the room. I opened the sliding door to try to air it out, but it made no difference. The room was extremely hot, so before heading to Downtown Disney, we turned on the air conditioner in hopes that the room would cool down by bedtime. Unfortunately, it never did. When we returned that evening and attempted to have our kids shower for the night, we discovered that there was no hot water and almost no water pressure. My teenage daughter was unable to rinse shampoo out of her hair and needed help from my wife. Both of our children were forced to take cold showers, which was unacceptable and uncomfortable. The heat in the room was unbearable; my wife, daughter, and son were so hot they were unable to sleep because of the temperature. To make matters worse, there was visible water damage in the bathroom, which raised concerns about possible mold exposure. In addition, when I turned on the air conditioner you could see the dust and cob webs blowing out of the duct. There was no bedding for the sofa bed for my son in the room, when I asked all we were provid

JIMMY (2 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 12 月 2 日

I was expecting superior room and service and both were definitely sub par. We got there for a church event and were unable to comfortably shower for 3 days due to the water being scalding hot. I notified the front desk and asked them to please send someone up and fix that because it was dangerously hot and there was no water pressure in the sink making it difficult to brush our teeth and wash our face and no one came by until I complained a second time. Will not be staying here in the future

Yadira (3 晚友伴旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 12 月 1 日

Do not stay here, they have mold in their rooms!

Sarah (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 12 月 1 日

The hotel left a very good impression: a clean and comfortable room, attentive staff, and tasty breakfasts. The quiet, cozy atmosphere and well-maintained common areas made the stay pleasant. I would be happy to return again.

Oksana (3 晚家庭旅程)

Hotels.com 真實旅客評價

希爾頓聖安娜橘郡機楊大使套房酒店

Embassy Suites by Hilton Santa Ana Orange County Airport

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