I had the worst possible experience in this hotel. When I came in, they told me they had a system crash and so they had overbooked the hotel. They said they had tried to contact me the previous day, but they could not reach me. So they booked me in a hotel in an area far away from the city center and left me with no other choice. The hotel staff was rude and I even had to tell the manager to not raise her voice at me, as I was explaining my obvious disagreement with the “solution” I was being offered. I had never had an experience like this, as they sent me to another hotel with no confirmation or formal document that guaranteed I was indeed being expected there. So disappointing.