We were in NY a couple of days to visit my daughter. Each time I approached the desk staff for anything, they just couldn’t care enough to actually address the problem. We were woken up by LOUD drilling. The answer? “I’ll pass on your concern to the manager”. Need a key, extend your stay, get water for the room, anything was really just more than they wanted to deal with (Bell guys were amazing). The Loews is not the most expensive hotel in NYC, but is certainly not inexpensive in any way. It’s also not the nicest or only hotel in NYC and their desk service has convinced me that they’d like me to go back to The Pierre. Thanks Loews!
Amanda
2 晚家庭旅程
10/10
Great
William
1 晚行程
10/10
stefan
1 晚行程
10/10
Melissa
1 晚行程
10/10
suzanne
4 晚行程
10/10
真實旅客
3 晚行程
10/10
All around great experience. Fantastic staff!
Michele
3 晚商務旅程
8/10
Our stay was lovely. The room was very large, bed was super comfortable. The location is great. The staff was very friendly and the bar, while quite expensive was fun and lively. The servers in bar were wonderful. Our only complaint was housekeeping which failed to do turn down service while specifically requested. But… the hotel and management handled the situation professionally and to our satisfaction. We will definitely be there every time we are in New York.
Penny
2 晚行程
10/10
The hotel was very comfortable, the counter was friendly but the concierge was very rude.
Rodrigo
2 晚商務旅程
10/10
Steven Antoni
1 晚行程
8/10
真實旅客
7 晚商務旅程
10/10
Beautiful hotel, wonderful bar!!! The staff at the hotel are excellent.
Jen
1 晚家庭旅程
2/10
Stephen
3 晚行程
10/10
Salen
2 晚行程
10/10
Pedro
6 晚行程
8/10
Very clean well maintained room. Great towels and linen. Typical small NYC room size. Very quiet. Only disappointment - could not use meal credit for breakfast because restaurant was totally booked.
Paul
1 晚家庭旅程
8/10
Staff excelente e localização também.
Apenas a cortina do apartamento não fechava direito.
Elinaldo
3 晚家庭旅程
10/10
Kind and efficient service, above and beyond (w/small exception of restaurant - menu and food are terrific, service was solicitous but so-so in terms of efficiency) - room was comfortable and quiet, had everything I needed.
Rebecca
4 晚家庭旅程
10/10
Mirracle
2 晚行程
10/10
Corey
1 晚家庭旅程
10/10
Frederick
6 晚行程
8/10
Amazing location on park avenue near shops, restaurants and beautiful Central Park.