This is a nice hotel but if you are used to 5 stars, lower your expectations
Our room - which we paid through the roof - did not have a coffee maker - pretty standard nowadays. They said only in better rooms we could get it, in the meantime they had “Nescafé” for us to make with a kettle. When we insisted, the provided with a Nespresso type of machine, with absolutely terrible undrinkable coffee … cups remained dirty in the room throughout our stay.
We asked for recommendations for NYE dinner, the worst dinner we had in Madrid in a very “casual” full of greasy smoke place. Tells me they don’t really know their guests. When checking out, at 7.30 am we wanted to grab a decent coffee to take with us. We couldn’t because bar was closed, breakfast was only buffet so you needed to pay in full and apparently too complicated to grab a coffee for your guests from the area that belongs to business class sort of rooms, which was located next to reception….. 0
Overall nice staff and pretty place. Very well located but apart from the price definitely not a 5 stars