I would not advise anyone to stay at this property. The front desk (like most hotels) took a credit card at check in to offset any potential room charges. They stated that they would place a provisional $125 charge to the card. Instead they placed a $625 charge on the card. When I called they denied anything more than the $125. After checkout they did not return any money but instead left the $625 charge on the card. When I called again they denied that the card had ever been run as they had no record of the card number - not even the original $125 that they previously stated they had charged. When I asked how we were to resolve this I was told to file a claim with my bank card holder. Very snippy young lady answering the call. Interesting that on the first called she claimed that she could not help me and that all management had left for the day (3:00 CT). The same girl answered my second call and miraculously now know how to check the system and could try to help.
Very poorly managed from this perspective. As a Lifetime Platinum Elite member I have stayed at countless Marriott properties world wide and this location is by far the worse and certainly not living up to the Marriott standards.
William
William (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月11日
Stay was ok! Very LIMITED parking.
Tamara
Tamara (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月7日
Nice stay.
Everything was great, didn’t like that housekeeping is every other day, didn’t know that or didn’t read about it but everything else was great for the money spent.
Mauricio
Mauricio (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Mylika
Mylika (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月5日
Chaz
Chaz (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月23日
Just your standard stay , bed was good. Only issue we had was the shower handle was faulty so it would burn me out of nowhere once the weight of the handle went down to hot mode. So I had to hold the the handle when I showered . I don’t like to complain much so I just left it as it is since I was only there a couple of days .
真實旅客
3 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月22日
Bonnie
Bonnie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月22日
Morgan
Morgan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月19日
Rachel
Rachel (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月13日
Robyn
Robyn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月4日
Rojelio
Rojelio (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月31日
Joshua
Joshua (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月27日
Other than the roach that was dead next to the toilet, it was nice.
teddy
teddy (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月11日
Weekend stay
Staff is super friendly, room is super nice and clean and beds were comfy. Would totally stay again :)
tasha
tasha (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月9日
Hotel review
We stayed because our grandson was transferred to Children’s Hospital from Texarkana and had emergency surgery, had complications and we stayed longer than planned. Everyone has been extremely nice and helpful. The young man in the Bistro was exceptionally nice.
Sheryll
Sheryll (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月8日
Enjoyed my stay , will be back
DeAndra
DeAndra (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月2日
N/A
Dominique
Dominique (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月30日
I like the people that work there.
LeeAnn
LeeAnn (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月28日
I liked the welcoming customer service right as I walked in the front door.