I only stayed one night. The room was new and clean
Lei
1 晚商務旅程
4/10
James
2 晚行程
2/10
I booked a 6 night stay at this hotel. There are several unacceptable things that occurred.
1) there is a washing machine with no dryer. This was not told to me prior to checking in. We have to bring our wet clothes the front desk so they can dry it for us.
2) they ran out of blankets. We needed a clean blanket and there were none available. The person at the front desk actually suggested I uber to target and buy a new blanket even after knowing that I came here by airplane.
3) after using the washer there was some paper towels that had been shredded in with my clothes. To be courteous to the next guest I asked the front desk to please send maintenance up because some got on the floor as well as still inside the machine. The front desk asked if I could sweep or vacuum up the particles as he said he's the ONLY personnel on site. Then he suggested I pay to clean the machine but didn't have quarters. I also don't have Apple Pay. He said he would use his own money.
4) when we arrived at this room, there was hair in shower that we had to clean ourselves.
This is completely unacceptable. How does this hotel not have more than one person working here at all times. How is there no spare bedding. How is there not 24/7 maintenance . And suggesting l I buy a blanket just really was an inappropriate response.
I paid over $1200 to stay here. I would like a refund for this horrible and very uncourteous experience.
真實旅客
2 晚家庭旅程
4/10
Horrible experience
Breanna
1 晚行程
2/10
Didn’t refund my money had dirty sheets that had blood on them. Dont think the room even got cleaned just put clean towels and re-made the bed tube was really dorty
Breanna
1 晚行程
6/10
Reservations for 2 adults and a child.
Room had NO wash cloths and only one hand towel, two towels for the three of us!!!
Could’ve asked for more I’m sure, but room should have been ready for our party of 3.
Lana
2 晚家庭旅程
8/10
Room was clean and spacious. The breakfast could be better
Carla
2 晚行程
6/10
Aubry
1 晚友伴旅程
10/10
Only negative was the elevator & pool were both broken. Neither was able to be used. In the middle of summer. And no discount given because of it.
Anna
3 晚家庭旅程
8/10
justin
1 晚行程
4/10
Checked in late about 11 pm after a long day of travel. Check in was good, Dillon at the front desk was friendly and helpful. Got up to our King suite after dodging a bunch of construction. The entire room smelt like cat urine, the whole floor was smelt like animals and mildew. Called front desk they didn’t have another suite. Moved rooms after a mile trek back to the front desk with all our luggage. Was told the manager would call me in the morning to compensate us. Never received a call. After a day out of the hotel checked that evening and no manager, told again she would call me the next day. Afternoon still no call, finally called them no manager available. Front desk gal offered me 10% off pretty sure I paid about 30% more for the room. It’s old and outdated they are obviously doing some upgrades. So maybe when they are done will be better. Hopefully they will have “pet” rooms and non pet rooms. And the manager will get better about helping resolve issues.
KARRIE
2 晚家庭旅程
10/10
Very comfortable stay!
Supriya
2 晚家庭旅程
8/10
Judy A
1 晚行程
4/10
Dulce
7 晚家庭旅程
8/10
Overall satisfied within my budget
真實旅客
2 晚家庭旅程
6/10
It seemed like they didn't care anymore. Things inside the room and in common areas were not very clean. Lots of small things need to be fixed. Staff seems thin also.