We were on vacation in December last year and everything was perfect.
Now we have been there for a week, we traveled from New York and another family of friends from Chile.
The experience this time was very bad and these are the points that made us most uncomfortable:
1. They gave us a dirty room, the fridge was empty and when my wife asked them about the room and the fridge they told her she had to wait until the next day.
2. My friend from Chile asked for chicken grile and that please be breast and the waiter told her that that decision was up to the Chef.
3.We go to the restaurant for dinner and the waiter, an elderly man, comes reluctantly to serve us and does not give us all the options on the menu, as if he wanted us to not eat anything and leave.
4. I go to deliver the towels and the person in charge tells me that if I didn't deliver them on time, then I would be parked as if I had stolen them.
5. A waitress who was there at the time argued with me saying that we Latinos pay attention to things that don't matter and that the rules of the hotel must be enforced.
My conclusion:
Is it really a 5 star hotel, or are they lying to us, this service and these things never happen in a real 5 star hotel where we have been in the USA and other countries.
Never an employee such as a waitress should argue with any guest.
Never in any 5 star hotel do they go after guests for a towel.
The rooms should never be dirty and the refrigerator or mini bar should never be empty.