Everything was great, other than the coffee provided in the room.
Aaron
Aaron (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 24 日
Lindsay
Lindsay (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 13 日
Great location for Kew, we had a lovely stay.
Dan
Dan (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 8 日
No welcome forthcoming here.
On arrival at the hotel we received a less than welcoming welcome. The receptionist asked us to wait before letting us get to the reception and was gone for a good while.
We were told our room would be on the third floor. No lift available. We climbed to the attic room via a last staircase which was dangerous as the stair treads are shaped from wide to nearly nothing.
We are a couple aged 82 and 84. The receptionist was quite impolite and referred to us as "old people".
Donald
Donald (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 14 日
Not up to expectation
After one dreadful night, we checked out and moved to The Premier Inn. There was damp in one of our rooms. The air conditioning unit was held together with sellotape and pumped hot air into the room making it unbearable to sleep at 33 degrees. I was offered a fan, bur as there were no electrical outlets, that was a ridiculous solution. The stair carpets were threadbare. The decor shabby. One room at the front of the building had double doors to a small balcony that could not accommodate the portable air conditioner and banged open and shut all night. It was the dreadful.
VALERIE
VALERIE (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 16 日
YVES
YVES (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 14 日
Nice place, good breakfast, nice room. Only drawback with an old property: no lift, and the window/curtains were in need of repair. But it didn't bother us.
Maria
Maria (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 14 日
Lindsay
Lindsay (4 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 12 日
Good-ish
Room was mostly fine. We stayed during a heatwave. Portable AC was brought in when we arrived, but taken out while we were out touristing. Staff can be a little hard to figure out who works at the pub and who works for the inn. So, getting service can be strange. Richmond was nice with nice shops and parks. Parking was relatively easy, just pay attention to the signs along the streets. Not bad, but I don't think we'd stay here again.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 11 日
Perfect Location
Great stay and location was perfect for Kew the Music! Food was really good. Rooms were a bit dated and could use a refresh, although the bathroom was really nice with the added touch of toiletries.
Staff very friendly.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 5 日
Run down for the price
The check in was slow, I asked at the bar three times before someone came to check us in. They did help me try and find a room with a shower but unfortunately it was only bath tubs available. The room was spacious but run down. There was no air con and the window didn’t open much. There was a fan. The bathroom was small and looked unfinished. It all needs some renovating for the cost they charge.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Lovely pub with a convenient side entrance to get up to the rooms at any hour. Our room was all fine, with the air con much appreciated.
Lauren
Lauren (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 14 日
Patricia
Patricia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Everyone on staff is sweet and smiley! Very accommodating and welcoming. The breakfasts are cooked in the pub kitchen upon ordering, not continental-style. They make espresso drinks too! The room was quiet and cozy. I will return.
Peter
Peter (4 晚商務旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 7 日
We got room 21 which was at the very top of narrow stairs. Economy room that didn’t lived up to the photos on the website. If you are senior you wouldn’t like to clime those stairs. No area for opening suitcases unless you used the bed and a tiny bathroom. The prize of the room was far above acceptable.
Restaurant and bar are cozy.
M-B
M-B (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 30 日
This is an old fashioned hotel atop a restaurant. It’s nothing fancy but if Kew Gardens is on your list and you have limited time it might be a good choice.
Staff was super nice. Be aware that there is no elevator.
Erik
Erik (1 晚行程)
Orbitz 真實旅客評價
8/10 很好
2025 年 5 月 18 日
Kew
Friendly helpful staff room a little tired but for a one night stay no problem
Good amenities in room iron ironing board and excellent fan
Ruth
Ruth (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 7 日
Loved it and highly recommended
Really enjoyed it. The bar and burger were lovely and the service was exceptional.
The room was lovely and I slept like a baby which is not normal for me. Nice location and really nice place.
Leigh
Leigh (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 5 日
Paul
Paul (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 12 日
Elyse
Elyse (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 13 日
Would come back again
Great stay at Kew Gardens. For the price the room and location are fantastic - was a great bonus to have the pub underneath when arriving after a long day
Oliver
Oliver (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 26 日
Ian
Ian (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 2 月 10 日
5.25 slice of toast
Breakfast expensive and they kept adding on "little" extras. eg: Five pounds for a slice of toast?