This is the worst looking double tree I've ever stayed in. Could definitely use a face lift
Tereshia
Tereshia (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月7日
So much mold in the bathroom. Dirty shower curtain.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
Nice clean hotel with friendly staff.
Hilary
Hilary (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月27日
So so
The staff is amazing, although check-in process took 30 minutes due to staff helping another customer checking in. In lobby was water with lemon which tasted rotten. Room was clean but they could have done better. Dried food on door as well as door was broken.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Kudos to J.M.!
I didn't stay there because I received an emergency call that required me to return home that night. The front desk manager, J.M. was fantastic. He remained calm and assisted me in ensuring that I would receive a refund and get home safely. He truly knows how to provide excellent hospitality. Thank you, J.M.!
Raymond
Raymond (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月10日
Mykyla
Mykyla (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月15日
The property seemed a bit old. The hallway where my room was located smelled like mold, and mildew. Especially just two doors down. I mentioned this and asked if I could have another room and they said there was not one available like my room not even offering any option. I usually stay at the Embassy suites in Blue Ash. I want to stay my last night there, and for just a few dollars more was head and shoulders better. I will not be staying at this hotel again when I come into the area.
Brian
Brian (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月28日
James
James (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月25日
old, dirty
Robert
Robert (2 晚行程)
Orbitz 真實旅客評價
2/10 欠佳
2024年10月23日
Nick
Nick (1 晚行程)
Travelocity 真實旅客評價
10/10 完美
2024年10月22日
Tari
Tari (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月18日
I was booked to stay from October 5th - October 6th. Upon arrival I was told they over booked and my room was no longer available. To rectify this situation they told me to book another hotel and they would cover the cost. So I booked another hotel, (paying out of my pocket) showed the receptionist the receipt and confirmation and she took my information so they could mail me a cheque for the cost of the new room. I was told I should receive it in 5-7 days. It’s now been 13 days and I have received nothing. To make matters worse this was after an 8 hour drive. This is the most unprofessional establishment that I ever been too. And would highly recommend not booking here.
Damian
Damian (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月11日
Very neat and lovely atmosphere. The hotel need to be updated.
Scotty
Scotty (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月10日
No hot water are entire stay. I called the front desk and all they could say was unfortunately they had to shut the water off earlier and the hot water would be back on shortly. Next more guess what…. NO HOT water NO WARM water only freezing cold water and I’m in my 3-4 day female monthly window, if you know what I mean. Going without a shower is unacceptable. Staff was no help
Tasha
Tasha (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月8日
Terry
Terry (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月7日
Gaps between the front door and the wall .. no USB charging ports . TV was glitchy and the speakers were blown
Amy
Amy (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月1日
brian
brian (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月26日
Richard
Richard (2 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月23日
My checkin was denied after I travelled all the way from west coast and have to try finding a room at 12 30 am. Such a pain with no proper communication. And the room was booked for 2 nights
Ravi Kiran
Ravi Kiran (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月21日
This property was in a good location. Easy access off the highway. The grounds were clean and well kept. The staff was very nice and helpful but the restaurant was really understaffed. They had a bus group in the hotel and they required more assistance so one person working in the restaurant wasnt the best option for others to eat there.