From the moment we checked in, it felt as though all staff focus was on our departure and not making the stay worthy of the W-brand. The lack of attention to detail and willingness to put customer interests above personal management gripes is something I have not experienced before.
Drew
Drew (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Justin
Justin (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
Alicia
Alicia (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Scott
Scott (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Wonderful stay!
We came to the W New Orleans for the Eras Tour and we could not have had a better experience. We loved the location in the French Quarter. Perfect walking distance to just about anywhere we wanted to go. Our room was wonderful and the check in and check out experience was a breeze.
Maggie
Maggie (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Amazing room
Quick trip with my daughters. Great room and the second best bed I have ever slept in ( mine is #1 ). Great location to everything the French quarter has to offer. It was quite in are room and the A/C worked like magic! Would suggest to all my friends that visit NOLA. Thank you!
matthew
matthew (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月20日
Ashely is an asset to the entire brand whatever this facility does they need to make sure they keep her. There is always a difference in the level of service provided when the staff cares about the guests. Ashley made sure our stay was exceptional. I wouldn't want to stay anywhere else on my next visit.
Safina
Safina (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月16日
Great base for exploring the quarter
Molly
Molly (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
Kanaisha (unsure of spelling) was amazing. Very professional and made my stay amazing. The room was cozy and beautiful.
Jordan
Jordan (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月1日
We thproughly enjoyed our stay until we received our bill. I paid, through expedia, for parking. I was charged for same, again, by the W
Tommy
Tommy (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月13日
Daphney
Daphney (3 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月13日
Cynthia
Cynthia (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Fast easy check in. Very good location.
Elizeth
Elizeth (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月3日
Kristyn
Kristyn (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月24日
Overall, the property is nice and updated. The staff was pleasant and very helpful. I would definitely stay here again.
Aisha
Aisha (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月19日
Solan
Solan (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月16日
I stay all the time, but this time checkin was after 4pm. Swimming pool out of service for a day or two. Elevator was not working for a day or two, I had to take the stairs. And $27 a day??? I probably won’t stay there again.
LOURDES
LOURDES (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年7月16日
Lakisha
Lakisha (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月15日
Richard
Richard (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月14日
Angela
Angela (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月14日
Timothy
Timothy (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年7月12日
Not worth it
The parking fee of $55 was excessive then they added a fee on top. The $27 per day "experience fee" is a ripoff unless you plan to use these few amenities you can get & I had no use for it, so I paid $81 more for nothing. I had already paid $362/night for a room that was hot. The air conditioning never worked. We called & they brought an industrial fan, but did not even look at the A/C. It was so hot I had to buy a $40 fan at Target to be able to sleep, which was still difficult bc of the noise of 2 fans & the warm air just being moved around. The amount of money & exorbitant extra fees that I paid for 3 nights was the ruin of my trip & made it difficult to rest at all.