No one understood what a k cup was so we couldn't get a refill on our coffee. They kept bringing us actual coffee cups and pods for brewing. Also, they could not tell us if the snacks and water provided was free of charge because of the kind of room and we asked a few times. So we didn't enjoy them because we didn't want to get charged anymore. It wasn't really fair if no one knows what you're allowed to get and not get. Very odd.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月23日
Rodney
Rodney (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月22日
Tiffini
Tiffini (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月18日
Alejandro
Alejandro (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月17日
Jennifer
Jennifer (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月16日
Amazing
Everything was AMAZING!! From the beautiful, clean, and comfortable room down to the tasty foods!
chandria
chandria (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月16日
Minor but major
Stay overall was good. The steam iron leaked water really bad, so i had to use the blow dryer to dry my clothes after ironing them. The toilet seat was missing s screw on one side so it was very loose and moving around. Had to be careful sitting on it as my wife found out. The screw was also missing from the shower handle, so when you turned the water on it would fall off. All were simple fixes that should be taken care of for guests spending $300/night for a stay. I have stayed here before and never had a problem but this stay was a little different.
patrick
patrick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月16日
Krystal
Krystal (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月16日
Felecia
Felecia (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月11日
FRAUDE
pesimo , al llamar al hote para que nos recogieran en aeropuerto nos informaron que los aires acondicionado de los cuartos no servian y que estaban demasiado caleientes que si querimos nos fueramos a otro hotel asi que hizimos otra reserva en otro hotel, HASTA EL MOMENTO NO ME HAN HECHO MI REEMBOLSO NI EL HOTEL NI LA APLICACION DE HOTELES
Guillermo
Guillermo (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月8日
Hot and wet
The air-conditioning was broken. It was so hot in the room in couldn't sleep. The water was leaking from the tub to the living room. This made the carpet wet and smell of mildew.
Robin
Robin (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月7日
Horrible stay
Me and my husband stayed there from January 31 till February 2 and the AC unit had been down all week/ weekend and they failed to inform the customers as we were checking in. The entire hotel was hot in all the rooms. they was trying to purchase box fans and ran out.
Noleka
Noleka (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月2日
If the air goes out, you are on your own
The hvac was out and I was told they didn’t know which rooms had air and which rooms did not. Our room was so hot and that was the front desk’s excuse for not accommodating a room switch. I called the front desk and was told they would be bringing a fan to our room. An hour later, I had to go to the front desk for one and they said I was not on the list to get a fan. The only way I got one was from a helpful maintenance man who was delivering fans to other rooms.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025年2月1日
TANYA
TANYA (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月31日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月31日
Carina
Carina (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
Great stay
This was a beautiful stay. Clean and comfortable rooms. Excellent guest services. Great complimentary breakfast. My husband and I reallly enjoyed our stay.
Courtney
Courtney (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月26日
Roach in the bed
First off the card machine would not take our Mastercards and kept declining. Nothing was wrong in our banks side but that just started the nightmare. At 12:30 at night a roach crawled across my phone and went into my husband. The front desk only offered to switch our room. The room they moved us to was not properly cleaned.
Jimmy
Jimmy (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月25日
No shuttle ?
Firstly, it was never clear to me from the start that I was booked into Embassy Suites SOUTH. I learned of the difference from the driver for the ES NORTH. Eventually waited 45 minutes and no shuttle arrived. It was 25* F and cold. The NORTH driver came back through 30 minutes later and picked me and another guest up, and brought us to ES SOUTH. It was very kind of her.
In the morning the shuttle from ES hotel to the airport was on time.
Thomas
Thomas (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月23日
Expected more for the cost
The room never got warm. At night it wouldn't get above 69 degrees.
The indoor pool was not available.
The breakfast was plentiful but no variety from day to day. The chef making omelets was only there one of three mornings. One morning there was no white milk for cereal. At dinner our first two choices from the menu were unavailable.
A comfortable easy chair in the room would have been appreciated. The three chairs provided killed my back after sitting in them.
The snack area had very few food choices.
Harriette
Harriette (3 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月22日
There was weather in the area and it made for a terrible stay. The line to check in was 2 hours long. No one to serve food the rolms were not cleaned as told.
Sheila
Sheila (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月22日
My stay was good until that Friday evening when you heard kids running all down the 5th floor the whole weekend.
Victoria
Victoria (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
I Loved everything about this hotel, I would definitely stay here again