Maybe we stay at the hotel on Sat, it was very noise downstair until midnight, becasue there is a amusement opposite to the hotel. the car parking is very limit, not easy to get the parking in the hotel. The room is not very clean. The receptionest will not let you feel welcome.
Ka man carman
Ka man carman (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 21 日
Robert Kam Fook
Robert Kam Fook (7 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 8 月 27 日
Ivette Lucua
Ivette Lucua (6 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2023 年 10 月 1 日
Overprice hotel. No service
The hotel has not much service. Hotel room
Is spacious. But they always forgot to give you shampoo or shower gel. Room is not very clean. For the price they charge, is a bit overpriced. Also, there is not enough car parking spaces at hotel. It all depends your luck can park at the hotel. The car park is outsourced to other company. So the hotel staff don’t really care your car. Is a bit ridiculous.
Sau Mei May
Sau Mei May (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 12 月 8 日
I wonder if they gave me an old room!. Room looked very tired, old and ugly. Also my room was not cleaned properly, had a weird smell and the bathroom was dirty. The hotel lobby and restaurant are beautiful but that’s about it. I was very disappointed by the room. I would have come back again because I often stay in birmingham but no, not for me. Staff were all welcoming and polite so that was nice and probably the only positive thing for me
Anne-Marie
Anne-Marie (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 12 月 1 日
Always a lovely hotel and staff. Love staying here
Gemma
Gemma (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 30 日
Good hotel, some staff could do with more training
Lord Jeffrey P A
Lord Jeffrey P A (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 23 日
Staff were really friendly. We ordered breakfast in bed which was lovely - they forgot the danish pastry on the order but it was so filling in the end it wasn’t needed anyway.
Lights above bed could do with a dust as there is a thick layer but everywhere you’d actually touch was very clean.
Super super comfy beds and effective heating/ air conditioning.
No guarantees on the spa being relaxing - when we came today, unfortunately there was a screaming kid playing and running around. When you book somewhere specifically for the spa pool (to feel relaxed), screaming kids aren’t ideal (sorry!).
It was quite noisy at night on the weekend but as our room faced broad street this was to be expected so we did fall asleep after a while. Chromecast/ WiFi was great and worked.
Happily would come back - the staff are so friendly.
Rebecca
Rebecca (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 21 日
The arrival and check-in process was appalling. I have stayed in many hotels and the check-in experience at Hyatt Regency Birmingham ranks among the worst for professionalism, manners and courtesy. Customer service training and monitoring are needed for the hotel management.
The room, when it was eventually provided, was comfortable and spacious and there was minimal noise or disturbance.
We made a conscious decision not to spend time in the hotel, due entirely to the check-in experience.
Beware the ridiculous policy prohibiting under 12s from the pool. This is not clearly stated at the time of booking; the hotel staff had to search their own smallprint to show that it was even there. “Children over 12 years can access the pool” is not the same as “we prohibit children under the age of 12”.
Karen
Karen (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 18 日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 14 日
Stephen
Stephen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 13 日
Perfect
Chris
Chris (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 10 日
The room was a bit dated lots of scratches on the furniture, but other than that the hotel was exceptional the breakfast was outstanding and the Hyatt lounge, all though smaller than expected was nice and very comfortable, the staff was also super friendly and helpful.
Opi
Opi (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 9 日
Cody
Cody (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 9 日
Rachel
Rachel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 2 日
Louise
Louise (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 1 日
Helpful staff, early check in was possible. Good breakfast, just shame some furniture in the room
Does look worn.
Carlos
Carlos (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 28 日
Kenneth
Kenneth (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 19 日
Lovely breakfast but a little expensive
Darren Paul
Darren Paul (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 17 日
Douglas
Douglas (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 10 月 17 日
Never again.
The spa staff was miserable. Pool water was almost six feet deep which was very dangerous.