Hotel staff was great. Helpful, courteous and friendly. They addressed every issue we had with the reservation quickly and properly. They put their guests interests first.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Matt
Matt (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Trip to Biltmore
So pleased with these accommodations. Will stay here again someday.
Patricia
Patricia (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月12日
My first night, no shower gel inside the pump bottle. The next morning, no internet to work. But I walked to the sister hotel and they had internet, your staff told me it was an areas wide outage. The starbucks across the street had internet as well. The pictures on your website indicate there is muffins and bagels to buy for breakfast. There was nothing but coffee. This is pic is not what happened
Justine
Justine (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Wonderful stay while visiting Christmas at the Biltmore
Melissa
Melissa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
RON
RON (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Christine
Christine (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月23日
Beautiful facility other than the over flowing trash in front of the lobby entrance. Also, check in is 4 even though their website says 3. They’re supposed to fix it.
Tracy
Tracy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月20日
Front desk ladies were especially friendly and helpful
Terry
Terry (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月19日
Very welcoming staff. Carla was excellent and gave us some history of the property and very helpful with fining dining.hot tub and pool clean. Will stay here again
carla
carla (1 晚行程)
Orbitz 真實旅客評價
10/10 完美
2024年9月18日
Andrew
Andrew (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月16日
Paul
Paul (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
nichole r
nichole r (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月5日
One of the elevators was out of service and mad for a much longer walk. Their cookies were good. Night staff were extremely friendly. Breakfast was not included in the price of the stay. Close to downtown and the Biltmore. A lot of restaurants within 5 miles but no sit down breakfast restaurants. No microwave!!
Deborah
Deborah (2 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月4日
Needs renovations
Heriberto
Heriberto (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月2日
Richard
Richard (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月1日
Debbie
Debbie (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月31日
Julia
Julia (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月30日
Christopher
Christopher (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月30日
There were a few cops dealing with a disturbance in the parking lot when I arrived. Not sure how safe the area is. I noticed a security person in the parking lot when I left at 4:30am but he didn’t make sure I got to my car ok he headed inside.
The first night you could hear a dog barking and the next morning also. When I asked the front desk about it she said it was the floor above me and did I want to change rooms. Shouldn’t the people with dogs be put further away from other guests if possible? Why should I have to move. The second night there was another dog barking on my floor it sounded like it was right in the hallway it was so loud. It was the worst hotel experience I’ve had with noise from dogs barking. The room felt cheap for the star rating. I expected better.
Christina
Christina (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月28日
everything was above average with the exception of water pressure.