I’ll preface this review with the ONE front desk woman was very sweet and helpful. The same woman who checked us in on 2/14/24 around 6pm was the same one who helped us the following morning but I didn’t catch her name but she also appeared to be working by herself on valentines night and I heard her say she had a lot of check ins and she was by herself again this morning.
This was our first time staying at a sonesta and our last time. When we first checked in we got a corner room overlooking the motel next to us and the AC was stuck at 62 degrees and again the very nice woman at the front desk helped us switch rooms. We got into our new room and the AC was working properly but both rooms had a strange lay out (we got the Deluxe King bed room) not a big deal at all but the bed was very uncomfortable and the walls and ceiling are PAPER THIN all night we heard people talking, yelling and running and it sounded like as if they were in the room with us and I knew they weren’t IN the room because of the amount of times I woke up due to the noise.
When I asked if we could cut our stay short (we booked 2 nights) the same woman said she can’t do refunds we’d have to wait for her manager to come in at 9am and so at 9:05am I went down the lobby to talk to manager and I was told they weren’t in yet, I waited until about 9:30am and then was told that she hasn’t even heard back from her manager yet but to contact the third party we booked through. Which was successful and helpful.
Madison
Madison (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月26日
Richard
Richard (8 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月24日
Nice Bones bad upkeep
The room was clean and the bed was comfortable. The lobby was very nice. Cons were the hallways and general areas were a mess. No sheets were provided for my pullout, when I did go to the desk to get sheets they did not provide a blanket. Also one of my keys did not work but there was no one at the front desk to help me get another key so I had to go bang on the door and wake up my son to let me in fairly early in the morning. The workout center was small, no big deal but there were no towels or wipes to clean up. I can imagine the equipment was very dirty due to this.
Gabriel
Gabriel (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
Ashley
Ashley (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月23日
Do not stay here
Absolutely Terrible!!!! They ran out of pillows so we had 4 people in our room, paid for two beds. When we asked for pillows and blankets for the sofa pull out we were informed they were out. So we paid $200 and two people had to sleep on a mattress with no bedding or pillows. Paid extra to get the free breakfast which ran out 2 hours before it was supposed to end and we were told they had nothing to provide us. Never offered even and apology.
Lisa
Lisa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月23日
Sarah
Sarah (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月22日
Wendell
Wendell (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月17日
Kendra
Kendra (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月16日
Julius
Julius (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月11日
DONGGEUN
DONGGEUN (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月7日
Folana
Folana (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Jamie
Jamie (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月2日
gret for the price
furniture is a little worn but still adequate,
biggest complaint: rude guests who were loud at intermittent times during the night
LOREN
LOREN (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
DeQwindre
DeQwindre (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月21日
Ryan
Ryan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Great room, great service decent prices
Jamie
Jamie (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月19日
Claire
Claire (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
Chelsey
Chelsey (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
Amber
Amber (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月9日
Melissa
Melissa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Madison
Madison (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月2日
Someone knock on my door at night. A lot of kids in the hotel during the stay.