Property is total chaos , no ice machine on the wing we stayed in? We were half a mile from front desk and told to get ice from gift shop, not a bag . One cup at a time? The food was awful . Service was slow and grumpy. I would not go back . No one staying I spoke to was happy there.
Bridget
Bridget (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月14日
melissa
melissa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月13日
Great Stay!
Excellent stay for business trip. Room was spotless.
Lina
Lina (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月10日
We had a great time! Came in for a weekend getaway and it was perfect!
Tammy
Tammy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月9日
Wonderful stay
jeff
jeff (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月9日
Dirty, loud, gross
Hotel isn’t clean. Also our room had a high pitch noise all night. Very disappointing especially for $300/night. Also tub didn’t drain. After my shower it took almost an hour to drain. Tried to call the front desk and it rang for 15 minutes.
Tobey
Tobey (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月8日
Great hotel if you like new!
Everything was great. Newly renovated. Clean new white bed linens. Decor is lovely. Lobby is beautiful. The pull out sofa bed in a double queen room is great. Could fit 5 people if you needed. Great space for us 4 people (2 adults, 2 teens). Easy walk to Disney springs. Easy taxi/uber to universal and airport. Downstairs cafe serves Starbucks, baked goods, and a lot of refrigerated food/drink items. There’s also a pretty big sundries shop.
Pool was cold (first weekend of February) and there isn’t really sunbathing because the tower blocks the sun. Can get food by the pool (comes from the restaurant). Got “upgraded” to a fireworks view but forgot I didn’t care for that. If you want to see the city / Disney springs view, then it’s good for you. We did see some fireworks from far. Also saw the hot air balloon at Disney springs. They said balconies above the 2nd floor cannot be used. We were on the 15th floor and the balcony was locked. I wish I stayed by the pool so I could sit on the balcony.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年2月2日
The first room we were sent to had a door that didn’t lock. The knob locked but the door could be pushed in. Good thing I always double check or else someone could barge in or steal our things while we were gone. The rooms looked like the walls were just painted over sloppily. Especially the bathroom baseboards. The room also was a little musty. Looks much better in the pictures. The people were friendly enough and switched our room with no problem.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
Priscila
Priscila (9 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月26日
Jose
Jose (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月26日
Highly unsatisfied
Ants in the room and for two days no housekeeping was done even after requesting to change bedding after we were bitten by ants all night. Conditioner bottle wasn't working and though we let them know after the first night, it wasn't fixed till the end of our. Room phone wasn't working. Very disappointing stay after all. Seems like they had the non-functional rooms for people who booked through a hotels.com deal.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月25日
John
John (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月25日
Would stay again
Overall great. Comfortably room. People were nice. They didn’t tell me valet parking was full, so had to wait a second time. Breakfast was plentiful but a little bland. Coffee was Starbucks, so not great.
Barbara
Barbara (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Roberto
Roberto (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月20日
Night simple room.
Short stay had a basic room. Only issue was it seemed dark in the room even when all lights on.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月19日
Shuyu
Shuyu (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月17日
Yami
Yami (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月7日
Not clean
I arrived very late at night to see a bug on the desk. It was alive and I’m 90% it was a German cockroach. If it wasn’t so late at night and I was not alone I probably would have found another hotel. The next day I saw a finger or toe nail in the bathroom floor.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Spend one night, relaxed and comfortable
Ariel
Ariel (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月4日
Disappointed in valet service
Im disappointed that i paid for valet service but by the time we got back to the hotel i had to self park and valet was closed. I spoke with the front desk about it and the lady refused to change the fee to self park and they still charge me for valet
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Perfect quick family Disney trip
It was a great quick trip to visit Disney. Great value for the price especially during the busy holiday season.