There was a youth hockey team staying at the hotel. They were in the hall right outside our door playing floor hockey. The manager on duty was notified and took action, but that only temporarily stopped them. Parents and children were in the hallways until 2 in the morning making noise. I feel like management should have taken action with the parents, explaining hotel policy instead of throwing their hands up and saying “it’s what sports teams do.” I realize that they make a lot of money off of these bookings, but we also paid for our room.
Also, due to the fact they were catering to this team, our room was not ready at 4p.m. when we arrived, we had to wait 45 minutes. Overall a very unpleasant stay and I should probably get a refund because the hotel did not honor their booking by allowing other guests to circumvent the policies.